Business Operations Manager

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October 21

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Jumpfactor Marketing

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B2B • eCommerce • Marketing

Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.

51 - 200 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

📋 Description

• Own the agency’s operational backbone with a clear mandate — build, optimize, and govern the systems that drive accountability, reporting, and sustained growth. • Act as the connective layer between leadership, managers, and vendors, ensuring clarity of reporting, adherence to playbooks and SLAs, and consistency of operational rhythms. • Lead the adoption of Traction practices (including quarterly Rocks and L10 cadences), enforce accountability structures, and maintain agency-wide reporting systems. • Oversee vendor relationships, manage contract governance, and coordinate legal escalations. • Measure success by the accuracy and reliability of reporting, adherence to accountability systems, adoption of operational playbooks, and timely negotiation of vendor agreements.

🎯 Requirements

• 5+ years of operations management experience in a high-growth, process-driven environment • Experience with agency operations or EOS/Traction methodologies • Expertise in designing and enforcing governance systems that drive accountability • Skilled at ensuring adherence to playbooks, operational frameworks, and reporting standards • Strong background in vendor and contract negotiation, including SaaS and outsourced partners • Experience managing legal agreements and vendor relationships • Track record of driving operational transformation through EOS/Traction adoption • Experienced with quarterly rocks, L10 cadences, and scorecards • Highly proficient in Google Workspace, Google Sheets (advanced), ClickUp, and automation tools • Skilled in workflow automation using Google Apps Script, Zapier, and other tools • Expertise in balancing strategic oversight with hands-on systems management • Experienced in aligning long-term strategy with day-to-day operational execution • Strong communicator capable of influencing managers, executives, and external partners • Data-driven problem solver with a relentless focus on efficiency, accuracy, and measurable outcomes.

🏖️ Benefits

• Very competitive compensation package. • 100% Remote work. • You will work with a very skilled international team. • Endless growth opportunities and career advancement. • Performance-based bonuses that recognize your impact. • Access to paid training, courses, events, and conferences. • Enjoy paid social events that foster team camaraderie. • Engage in weekly learning programs to stay ahead. • Harness state-of-the-art technologies and tools for excellence.