Digital Agency Operations Manager

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February 15

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Jumpfactor Marketing

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B2B • eCommerce • Marketing

Jumpfactor Marketing is a specialized digital marketing agency focused on providing comprehensive marketing solutions for Managed Service Providers (MSPs) and channel firms. They offer a variety of services including SEO, PPC management, content marketing, and lead generation, all tailored to the unique needs of the MSP industry. Jumpfactor aims to drive growth and maximize ROI for its clients by utilizing advanced digital marketing strategies and industry-specific expertise.

51 - 200 employees

Founded 2009

🤝 B2B

🛍️ eCommerce

📋 Description

• As a Digital Operations Manager, you will play a key role in ensuring the seamless execution of operational processes across all service lines. • You would oversee and manage a team of ~8 cross-functional leaders spanning the client services departments. • In this role, you are ultimately accountable for ensuring that all clients are receiving high-quality and timely service deliverables while achieving the expected results from our services. • Ensuring clients consistently achieve the ROI expected from our services. • Proactively identifying and resolving issues, providing troubleshooting support to functional leaders. • Driving accountability within your team, ensuring all direct reports manage their teams effectively and meet KPIs. • Protecting organizational profitability by managing capacity and accurately forecasting hiring needs. • Leading innovation and continuous optimization across service offerings, ensuring maximum efficiency and results.

🎯 Requirements

• Min. 8+ years experience w/ 4+ years hands on digital marketing and project management (must have) • Well versed in SEO, inbound marketing, content, social, & web development, email automation, paid media, design • Min. 4 years management of team sizes of 10+ direct reports (must have) • Highly systems-focused with experience in developing SOPs, KPIs, and building high-performance teams • Proven in coaching teams and managing performance to drive growth in 8-9 figure revenue environments • You “love” people management and consider it a passion • Exceptionally strong in interpersonal skills and in collaboration • Must be extremely organized, detail oriented, disciplined & resourceful • Highly proficient in leveraging AI to optimize marketing execution. • Familiarity with Traction EOS or Rockefeller habits is a major asset • Experienced in an Agency environment is a major plus • Proactively able to manage workload and resources across a team