ServiceNow Specialist – Implementation & Support

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October 24

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JWay Group, Inc.

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Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

📋 Description

• Design, configure, and deploy ServiceNow solutions aligned with business requirements, including both standard and custom applications. • Collaborate with stakeholders (Product, HR, PMO, Finance, Engineering) to gather and translate requirements into technical specifications. • Configure forms, fields, views, dashboards, and reports to support operational and strategic needs. • Implement role-based access controls (RBAC) and user-friendly interfaces optimized for scalability and usability. • Manage data imports, integration setups (e.g., HRIS, Jira, Oracle), and automation workflows using Flow Designer or Script Includes. • Ensure adherence to ServiceNow best practices, maintaining upgrade-safe and compliant solutions. • Conduct unit and integration testing, support UAT, and assist with production deployments. • Provide post-implementation support, including bug fixes, enhancements, and user training. • Participate in knowledge transfer sessions and maintain technical documentation and SOPs. • Stay updated with new ServiceNow releases and recommend improvements to enhance system performance.

🎯 Requirements

• Minimum of 3–5 years of hands-on experience in ServiceNow implementation, configuration, and support. • Proven success in at least one major ServiceNow module (e.g., SPM, ITSM, HRSD, CSM, or Custom App Development). • Experience in cross-functional collaboration and requirement gathering from business and technical teams. • Exposure to Agile or Scrum methodologies in enterprise environments. • Experience supporting clients or internal teams in a consulting or managed services setup is an advantage.

🏖️ Benefits

• Flexible work arrangements