Social Media Community Manager

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May 20

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JWay Group, Inc.

WebsiteLinkedInAll Job Openings

Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

📋 Description

• We’re looking for a Social Media Community Manager who’s passionate about building online communities, sparking conversations, and turning followers into brand advocates. • This role will manage day-to-day interactions across all social channels, ensure community satisfaction, and help shape the voice of our brand. • Serve as the primary point of contact for online community engagement across platforms (e.g., Facebook, Instagram, X, LinkedIn, TikTok, Threads). • Monitor and respond to comments, messages, tags, and mentions in a timely, engaging, and brand-aligned tone. • Collaborate with the content and marketing teams to schedule and publish posts that drive interaction and community growth. • Track community feedback, trends, and sentiment to inform content and brand strategies. • Manage and moderate discussions to ensure a positive, respectful, and safe environment for all users. • Identify and engage with influencers, brand advocates, and potential ambassadors. • Prepare community insights and engagement reports, offering data-driven recommendations.

🎯 Requirements

• 2+ years of experience in community management, social media, or related roles. • Strong understanding of platform-specific best practices and emerging trends. • Excellent written communication and conversational skills. • Proactive, empathetic, and customer-focused mindset. • Experience with community management or social listening tools (e.g., Sprout, Hootsuite, Brandwatch, etc.) is a plus. • Ability to work independently and collaborate with cross-functional teams. • Nice to Have: Experience in crisis communication or handling sensitive online issues. • Background in content creation, copywriting, or brand marketing. • Familiarity with social media analytics and performance tracking tools.