Support Services Coordinator

Job not on LinkedIn

🕒 3 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kenect

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🛍️ eCommerce

💳 Fintech

Automotive • eCommerce • Fintech

Kenect is a platform designed for dealerships to enhance communication and manage customer interactions. It provides a suite of tools including text messaging, reputation management, reviews, payments, and AI-driven lead generation. Kenect integrates seamlessly with dealership management systems (DMS) and customer relationship management (CRM) software to streamline service and sales departments. The platform enables dealerships to text customers, automate review requests, collect payments through text, and improve online reputation. With features like mass messaging, video chat, and a robust content library, Kenect aims to boost customer engagement and operational efficiency for automotive, RV, marine, outdoor power, and powersports industries.

📋 Description

• Respond to customer inquiries through email, phone, chat, and other approved communication channels • Coordinate incoming support requests and ensure they are handled within established response timelines • Assist customers with general account, product, and service-related questions • Identify customer concerns and determine appropriate next steps or escalation paths • Maintain accurate records of customer interactions, requests, and resolutions • Follow up on outstanding support requests to help ensure timely resolution • Assist customers with basic troubleshooting and navigation of online tools • Coordinate with Customer Success, Support, Sales, and other internal teams • Provide clear instructions and guidance to customers • Help maintain internal documentation, support resources, and frequently asked questions • Protect confidential customer and company information • Identify recurring customer concerns and communicate trends to appropriate team members • Complete administrative and coordination tasks associated with customer support operations

🎯 Requirements

• 1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred • Strong written and verbal communication skills • Excellent organizational and time-management abilities • Comfortable working independently in a remote environment • Strong attention to detail and accuracy • Ability to manage multiple requests and priorities simultaneously • Comfortable navigating web-based applications and software • Ability to learn new systems and processes quickly • Professional and customer-focused communication style • Strong problem-solving and follow-through skills • Reliable internet connection and a suitable workspace for remote work • Experience supporting customers through multiple communication channels preferred • Familiarity with CRM, ticketing, messaging, or customer management platforms preferred • Basic technical troubleshooting experience preferred • Experience documenting customer interactions and resolutions preferred • Ability to explain processes and technical information in an easy-to-understand manner • Ability to remain calm and professional when handling challenging customer situations

🏖️ Benefits

• Health, dental, and vision insurance • Life and disability insurance • Paid time off • Paid parental leave • Professional development and career-growth opportunities • Employee-focused workplace programs and perks • Remote, hybrid, or in-person work arrangements depending on the role