Relationship Manager

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🕒 July 11

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Keter Environmental Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 Private Equity Round on 2021-11

Consulting • Healthcare • Manufacturing

Keter Environmental Services is a provider of data-driven recycling and waste management solutions aimed at helping businesses achieve their sustainability and ESG goals. They offer customized, tech-enabled services that analyze waste streams to optimize recycling and reduce costs while ensuring compliance with regulations. Keter operates across various sectors including manufacturing, healthcare, and government, providing flexible program plans and access to necessary equipment and vendor partnerships.

📋 Description

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities • Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions • Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management • Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning • Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities • Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes • Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues • Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved • Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability • Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems • Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers • Contribute to process improvement initiatives that enhance customer experience and operational effectiveness • Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

🎯 Requirements

• Bachelor's degree preferred; equivalent professional experience will be considered • 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role • Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth • Strong experience building executive-level customer relationships and influencing business outcomes • Experience managing contract renewals, business reviews, and customer performance reporting • Excellent communication, negotiation, and presentation skills • Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities • Proficiency with Salesforce CRM and Microsoft Excel • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Ability to work independently while collaborating effectively across cross-functional teams

🏖️ Benefits

• 401(k) Retirement Savings with Company Match; Immediate Vesting • Medical & Dental Insurance • Vision Insurance (Company Paid) • Life Insurance (Company Paid) • Short-term & Long-term Disability (Company Paid) • Employee Assistance Program • Flexible Spending Accounts/Health Savings Accounts • Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer • 7 Paid Holidays • Annual Bonus Plan at Every Level