Japanese Customer Support Agent – Gaming

November 4

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Keywords Studios

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Gaming • Media • Artificial Intelligence

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

10,000+ employees

Founded 1998

🎮 Gaming

📱 Media

🤖 Artificial Intelligence

📋 Description

• As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥**** • **What are we looking for? Our PS Agent has a knack for the following skills:** • **Communication:** • - Deliver excellent customer support to players. • - Investigate and resolve player inquiries promptly through ticketing, email, or chat. • - Assist internal teams with project-related requests, ensuring smooth collaboration. • - Play a crucial role in gathering and delivering player feedback according to established procedures. • - Provide translations when required to ensure seamless communication. • **Analytics:** • - Maintain accurate and detailed reports to keep processes streamlined. • - Ensure prompt escalation of issues following established procedures. • - Contribute to smoother support processes with personalized macros and knowledge base. • - Play a part in maintaining high-quality standards through the QC process. • **Leadership:** • - Take part in valuable training sessions to enhance your skills and knowledge. • - Manage your time effectively and responsibly to meet players' needs. • **Business:** • - Master the gameplay knowledge of our products to serve players better. • - Familiarity with Helpshift/Zendesk or other CRM tools for seamless support. • - Knowledge of macros customization for streamlined responses. • - Experience with MS Office or Google Suite apps for documentation.

🎯 Requirements

• - **Native level Japanese language proficiency, with Business level English(B2).** • - Experience in the service industry or experience in customer support. • - Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday).

🏖️ Benefits

• - Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation) • - Annual Leave • - Congratulation or Condolence leave • - Special Leave • - Employee Referral Program • - Language Program • - Numerous internal social events • - Casual dress and hairstyle • - No smoking in workspace (designated smoking room available)**Employee Assistance Program (professional consultation/mental health support program) • - Relo Club Program (employee benefit program) • - Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office) • - Telecommuting Allowance (Based on company regulations)