Senior Manager, Strategic Operations, Construction Lending

October 29

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Kiavi

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Fintech • Real Estate • Finance

Kiavi is a technology-driven financial company that provides fast and reliable financing solutions for real estate investors. Specializing in short-term 'fix-and-flip' loans, rental property financing, and new construction loans, Kiavi empowers both emerging and experienced real estate investors by offering competitive rates, high leverage, and efficient processes. With the use of an advanced technology platform, Kiavi simplifies and accelerates the loan application and approval process, allowing investors to manage their investments with ease and confidence. The company operates across multiple states and offers various resources to support investor growth.

201 - 500 employees

Founded 2013

💳 Fintech

🏠 Real Estate

💸 Finance

💰 $158M Debt Financing on 2023-01

📋 Description

• Construction Lending Process Optimization & Management: Dive deep into our construction loan operations, from initial application, to project feasibility and underwriting through to draw management and servicing. Analyze current workflows, identify bottlenecks, and lead the implementation of more efficient processes and system integrations specifically for construction loans. • Revenue & Operational Analytics Support: Contribute directly to the success of the Construction Lending vertical by working alongside Business Operations on data analysis, reporting, and dashboard maintenance. Improve visibility into pipeline, conversion rates, and overall production for construction loans, enhancing forecasting accuracy. • Systems and Tools Enhancement: Work with SalesOps to optimize key business systems and tools (e.g., CRM, reporting dashboards, specialized construction lending software) to improve operational execution and data integrity within the Construction Lending team. • Strategic Initiative Support: Drive the execution of cross-functional strategic initiatives that directly impact construction lending. This includes tracking progress, identifying potential roadblocks, and supporting project delivery timelines. • Product Definition & Technology Integration: Partner with the Tech org to enhance the Construction Lending vertical offering by providing business requirements, supporting pilot/POC initiatives, and participating in vendor and 3rd party tooling evaluation. • Project Management Assistance: Collaborate with various internal teams to help shape and drive projects aimed at enhancing the construction lending experience, with a particular focus on cost efficiencies, workflow improvements, and client satisfaction. • Performance Analysis: Support efforts to analyze performance trends within construction lending, help flag emerging issues or opportunities, and assist in action planning with stakeholders. • Operating Cadence Support: Contribute to the coordination and preparation for key operating rhythms (e.g., business reviews, production stand-ups) for the Construction Lending vertical, helping to ensure content alignment and focus on priorities.

🎯 Requirements

• 7+ years of experience in business intelligence, strategic operations, and program-adjacent roles within real estate technology/finance or construction lending operations • Solid understanding of the construction loan lifecycle, including aspects like feasibility analysis, draw management, and construction project oversight. • Strong analytical skills and technical expertise, including proficiency in Excel/Google Sheets and strong SQL experience for advanced analytics and workflow optimization, with additional familiarity in BI platforms (Looker, Tableau, etc.) to translate data into strategic insights. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse internal stakeholders, including Product, Legal, and Sales teams. • Proven ability to translate strategic concepts into practical operational steps and contribute effectively to execution. • Previous experience with program management, including defining requirements, guiding development, and supporting launches • Problem-solving mindset with an ability to simplify complex issues and prioritize tasks effectively in a dynamic, fast-paced environment. • Familiarity with tools like Salesforce, Asana, or similar project/CRM platforms is beneficial. • Bachelor's degree in Business Administration, Finance, or a related analytical field.

🏖️ Benefits

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost. • Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents. • Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary. • Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation. • Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager. • Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers. • 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.