Customer Success Manager

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2 days ago

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Kiln

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Crypto • Fintech • Finance

Kiln is a leading enterprise-grade rewards management platform that specializes in enabling institutional customers to earn rewards on their digital assets through advanced staking solutions. It offers a variety of products including Validators-as-a-Service, a comprehensive enterprise dashboard, and DeFi rewards management, all designed to provide a seamless staking experience. Kiln supports a wide range of blockchain protocols, making it possible for clients to integrate staking functionality and monetize digital assets efficiently. Additionally, Kiln provides a secure and compliant environment with its SOC2 Type II certification, ensuring peace of mind for its users. With a focus on innovation, Kiln helps clients stay ahead of the curve in the evolving cryptocurrency and DeFi space.

51 - 200 employees

₿ Crypto

💳 Fintech

💸 Finance

📋 Description

• Understand our client’s technical set-up and business, and how we can best serve them. Sometimes this may involve working it out for the first time. • Design and implement comprehensive onboarding plans for new customers, ensuring a smooth transition and rapid adoption of our products. Occasionally, this may involve switching from another provider. • Act as the liaison between customers and technical teams to facilitate efficient product implementation and customization. • Keep customers informed of all upcoming product updates and enhancements. Gather feedback from customers on features and work with the product development team to incorporate customer insights into future releases. • Address any technical challenges and ensure solutions are provided in a timely and effective manner. Be an advocate for the customer within our organization. • Lead quarterly reviews with key customer stakeholders to discuss product performance, understand their business needs, and align our services accordingly. • Identify upselling and cross-selling opportunities. Work with Account Executives, other GTM team members, and other Kilners to reach company goals.

🎯 Requirements

• 5+ years’ experience in B2B customer success, account management, or a similar role in the technology sector, preferably in blockchain or fintech industries. • Mandarin and English language skills. • Excellent communication and interpersonal skills, with a proven ability to manage and foster relationships with diverse stakeholders. • Strong analytical and problem-solving skills. • Familiarity with CRM software and data analysis tools. • An understanding of blockchain technology and its application in different use-cases. • Ability to work independently in a fast-paced and evolving environment.

🏖️ Benefits

• A fast-paced, no bureaucratic work environment • Equity Share Options in the business: if Kiln succeeds, we all succeed! • Competitive Salary • Unlimited holiday • Flexible remote working • Choose your IT equipment • Contribution to Internet bills • Significant personal development and tech conf budget