Utility Billing Operations Manager

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October 27

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King Energy

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Energy • Real Estate • SaaS

King Energy is a leading provider of energy solutions for multi-tenant properties, specializing in commercial-scale solar and storage solutions. The company facilitates the integration of solar energy into shopping centers, industrial buildings, and other commercial properties to bring economic and sustainability benefits to property owners and tenants. Through their OneBill™ software platform, King Energy simplifies billing by consolidating tenants' utility and solar energy usage into a single invoice. They enhance property value by converting unused roof or parking lot space into rental opportunities and providing clean energy at a reduced rate. King Energy supports property owners in achieving their sustainability and ESG goals while generating rental income and increasing property value.

11 - 50 employees

⚡ Energy

🏠 Real Estate

☁️ SaaS

📋 Description

• Own the daily, weekly, and monthly billing cycles across all utilities and customers • Maintain visibility into billing system health using dashboards, metrics, and exception reports • Detect and investigate anomalies such as missing data, rate mismatches, or timing errors • Reconcile King Energy billing outputs against utility statements, ensuring alignment and accuracy • Develop working knowledge of PG&E, SCE, and SDG&E tariffs, including VNEM and successor programs • Track and implement tariff updates, TOU changes, and seasonal rate adjustments in the billing system • Partner with Finance to validate accounts receivable data and true-up workflows • Document and operationalize complex billing logic into repeatable, auditable processes • Maintain and refine operational runbooks, SOPs, and QA protocols for billing execution • Identify sources of fragility in the billing pipeline and implement preventive solutions • Collaborate with Engineering to validate and test fixes, enhancements, and new features • Enhance visibility through reporting tools (e.g., Retool, Metabase, Jira) to ensure end-to-end transparency • Serve as the primary point of escalation for billing anomalies and exceptions • Coordinate with Customer Success to ensure proactive communication to clients regarding billing updates or adjustments • Provide regular reporting to leadership on billing health, reconciliation metrics, and operational KPIs • Translate technical findings into clear summaries for executive and non-technical audiences

🎯 Requirements

• 5+ years of experience in billing operations, financial systems operations, or technical program management • Demonstrated ability to own and operate complex, high-impact systems independently • Strong analytical mindset — able to trace issues through data flows and identify root causes • Proficient with dashboards and workflow tools such as Retool, Metabase, Jira, or equivalent • Deep attention to detail and a proactive approach to operational reliability • Excellent communication skills, able to bridge technical and business perspectives • Experience in energy, fintech, SaaS billing, or regulated operations is highly desirable • Bonus: Familiarity with California IOU tariffs (PG&E, SCE, SDG&E) or VNEM programs • Bachelor’s degree in finance, accounting, data analytics, or engineering preferred

🏖️ Benefits

• world-class benefits • stock options • PTO • extensive training in the fast-moving world of renewables • 9-80 work week (meaning we take every other Friday off)