Implementations Manager

🕒 May 22

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Knak

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Marketing

Knak is an innovative company providing a no-code campaign creation platform designed specifically for enterprise marketing teams. It enables marketers to rapidly create and deploy professional emails and landing pages without needing technical coding skills, thereby speeding up time-to-market and allowing for greater creativity in campaign execution. Knak offers a range of features including email builder, landing page builder, dynamic content personalization, and seamless integrations with existing marketing technology. With an emphasis on security and SOC 2 compliance, Knak is trusted by major global brands to optimize their marketing workflows and enhance team collaboration.

📋 Description

• Lead new customers through onboarding as their primary point of contact from kickoff through go-live, driving adoption and time-to-value. • Provide best practice advice, thought leadership and expertise to our clients, ensuring they’re set up for success • Develop expert knowledge of Knak, our integration partners & eco system to answer technical & strategy questions about our product & industry • Work closely with other Knak stakeholders such as CSMs, AEs, Support, Product and Leadership to ensure implementation success and foster effective internal communication • Ensure projects are always completed on time and to a high quality standard • Own and report on implementation KPIs including time-to-value, CSAT post-onboarding, and feature adoption at handoff. • Use AI tools - Claude, ChatGPT & MCP connectors to scale yourself across a larger book and accelerate customer outcomes

🎯 Requirements

• 3 years experience in Customer Success, Implementations or equivalent role • Demonstrated project management experience running concurrent customer-facing projects with budgets and milestones. PMP or similar certification would be valued. • Exceptional communication skills both written and verbal. • Experience with running group training sessions or adult learning. • The ability to develop meaningful relationships with clients and truly understand their needs • Problem solving skills and the ability to think outside the box • Excellent multi-tasking skills and the ability to juggle multiple projects at the same time • Experience with SaaS products, Emails, Landing Pages, Marketing Operations & CRM an asset • Familiarity with Marketo, Salesforce Pardot, Salesforce Marketing Cloud, Eloqua or other Marketing Automation tools an asset. • A track record of successfully managing a book of clients and delivering exceptional results • Experience with AI tools - Claude, ChatGPT & MCP connectors

🏖️ Benefits

• Competitive salaries • Equity in the company • Great benefits • Paid vacation • Life leave days (because life happens) • Team lunches and off-sites • Commitment to YOUR career growth