Director, Product – Engineering

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November 13

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Koala Health

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eCommerce • Healthcare Insurance • Wellness

Koala Health is a company dedicated to simplifying pet medication by providing a seamless service that verifies prescriptions, sorts and packages medications, and delivers them directly to customers without any service or shipping fees. Specializing in vet-approved medications and health products, Koala Health ensures pet owners have easy access to necessary treatments such as heartworm prevention, flea and tick control, allergy relief, and digestive health supplements. With a focus on convenience and reliability, Koala Health partners with veterinarians to ensure pets receive the best care possible. Customers can enjoy significant savings on their first orders with various promotional codes and join a community committed to the wellbeing of pets.

11 - 50 employees

🛍️ eCommerce

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Define and drive a customer-first product vision and roadmap that supports Koala Health’s mission to make managing pet health simple, delightful, and accessible. • Lead and grow a nimble, cross-functional team across product and engineering, fostering a culture of collaboration, ownership, and continuous improvement. • Translate strategic company goals into actionable plans, balancing speed, quality, and scalability to deliver meaningful impact for pet parents and their pets. • Partner closely with the Engineering Lead to guide technical direction, ensuring our platform remains innovative, reliable, and built for long-term growth. • Leverage data and insights to measure product performance, uncover opportunities, and iterate toward better outcomes for customers and the business. • Champion the customer experience by working hand-in-hand with Pharmacy, Customer Service, and Marketing teams to identify pain points and create seamless, joyful experiences across every touchpoint. • Foster transparency and alignment across teams and stakeholders, clearly communicating product priorities, goals, and milestones. • Collaborate cross-functionally with Marketing, Sales, and Pharmacy Operations to connect product strategy with customer engagement, retention, and revenue growth.

🎯 Requirements

• 6+ years of experience across product management and software development within the healthcare or veterinarian space. • At least 4+ years of proven success within a leadership role. • Proven success owning a roadmap and delivering results in a growth-stage startup or e-commerce environment. • Strong technical acumen with proven ability to partner effectively with engineers, challenge assumptions, and understand architectural trade-offs. • Experience working cross-functionally with Sales, Marketing, and Operations to deliver products that drive both business and customer value. • Deep understanding of analytics, experimentation, and data-informed decision-making. • Excellent communication skills with a demonstrated ability to influence without authority and simplify complex topics for diverse audiences. • A bias for action and comfort operating with ambiguity, balancing strategic vision with executional urgency. • Passion for improving the pet parent experience and building meaningful, reliable digital products that make care accessible.

🏖️ Benefits

• Competitive base salary with equity opportunities • Medical, dental, and vision insurance with partial dependent coverage • Unlimited PTO and a 401(k) plan • Supportive, collaborative team culture focused on impact