Operations Manager – Threat Intelligence

September 11

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Kodex

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Compliance • Cybersecurity • Fintech

Kodex is a centralized portal designed specifically for handling subpoenas and data requests, ensuring secure and streamlined processes for organizations. It is trusted by over 15,000 government agencies and leading companies in diverse sectors, including crypto, finance, and telecommunications. Kodex facilitates compliance, improves security, and eliminates the chaos of manual data request handling by automating workflows, providing a unified dashboard for monitoring request statuses, and ensuring that only legitimate requestors gain access to sensitive data.

11 - 50 employees

Founded 2020

📋 Compliance

🔒 Cybersecurity

💳 Fintech

💰 Venture Round on 2022-10

📋 Description

• Manage and mentor a global team of eight or more Threat Intelligence Specialists • Build career development paths, foster professional growth, and cultivate a high-performing team culture • Design, implement, and refine repeatable, scalable processes for case handling, QA, and metrics tracking • Establish and monitor SLAs and KPIs, ensuring performance goals are met with a data-driven approach • Participate in on-call rotations to build empathy for frontline challenges and reinforce operational accountability • Oversee quality assurance programs to ensure accuracy and consistency across assessments • Develop and deliver training programs to onboard new team members and upskill the existing team • Scale the team without compromising security standards; evaluate client requests against best practices • Push back professionally on requests that may introduce risk while maintaining trust with clients and executives • Translate direction from senior leadership into clear team priorities and own daily people management and workflow oversight • Partner with Product, Strategy & Ops, Legal, and Security to align threat intelligence workflows with company objectives • Communicate effectively with internal stakeholders and external partners, including law enforcement agencies

🎯 Requirements

• 7+ years in operations, support operations, threat intelligence, fraud prevention, or a related field • At least 2 years managing teams of eight or more • Demonstrated ability to build and manage large teams, establish processes, and scale operations in a fast-paced environment • Strong analytical skills; experience setting and tracking KPIs, SLAs, and operational metrics • Proven record of designing QA programs, training frameworks, and repeatable operational workflows • Quick learner with exposure to threat intelligence, security operations, or fraud prevention • Excellent written and verbal communication skills; able to present confidently to leadership and external stakeholders • Comfortable with modern operational platforms and productivity tools (Google Workspace, project management software, etc.)

🏖️ Benefits

• Offers Equity