Senior Salesforce System Analyst

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March 30

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Körber

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Enterprise • Pharmaceuticals • Logistics

Körber is an international leading technology group with over 12,000 employees in more than 100 locations worldwide. The company operates in four key business areas: Digital, Pharma, Supply Chain, and Technologies. Körber focuses on developing innovative products, solutions, and services aimed at technological leadership and sustainability. It is committed to implementing sustainability initiatives, achieving net-zero CO₂ emissions by 2040, and maintaining high standards in ecodesign and lifecycle assessments. Körber is recognized for its strategic ecosystem partnerships, particularly in the pharma and biotech industries, and is involved in the fields of manufacturing logistics, artificial intelligence, and automation technologies.

10,000+ employees

🏢 Enterprise

💊 Pharmaceuticals

📋 Description

• Requirement Gathering and Analysis: Conduct in-depth analysis of business requirements across multiple business functions, translating them into clear and actionable functional specifications for Salesforce. • System Configuration and Optimization: Configure and customize Salesforce to meet business needs, including custom objects, fields, page layouts, workflows, process builders, validation rules, and Lightning components. • Integration Support: Collaborate with developers and integration specialists to ensure seamless data flow between Salesforce and other enterprise systems (ERP, marketing automation, etc.). • User Support and Training: Provide expert-level support to Salesforce users and troubleshoot issues. • Process Improvement: Identify and recommend process improvements to optimize Salesforce usage and enhance business efficiency, including analysis, redesign, re-engineering, and organizational effectiveness. • Documentation: Create and maintain detailed documentation of Salesforce configurations, processes, and integrations, including change control for requirement artifacts. • Collaboration: Work closely with cross-functional teams, including sales, marketing, customer success, and IT, to ensure alignment and effective communication. • Testing and Validation: Develop and execute test scenarios, support UAT, and manage issue remediation to ensure the quality and accuracy of Salesforce configurations and integrations. • Facilitate required meetings, obtain sign-off of acceptance criteria, and manage implementation. • Project Coordination: Lead Salesforce projects, ensuring efficient task management and self-starting initiatives. • Setup, Configuration and System Maintenance: Participate in the setup, configuration, and system maintenance of the Salesforce platform and potentially third-party add-on solutions. • Defect and Change Request Management: Identify and assist in managing any defects and change requests. Continued assessment of the systems utilized for improved functionality, efficiency, and effectiveness in a growing and changing business environment.

🎯 Requirements

• Bachelor’s degree in Information Systems, Computer Science/MIS, Business Administration, or related field; equivalent experience considered. • 5+ years in systems analysis or application administration. • 5+ years as a Salesforce System Analyst or similar role, focusing on configuration and analysis. • Salesforce Administrator certification required; Advanced Administrator, Platform App Builder, or other relevant certifications preferred. • Proficient in Salesforce configuration (custom objects, workflows, process automation, Lightning components). • Familiar with Salesforce integrations and API concepts. • Strong understanding of sales, marketing, customer success processes, and ERP systems. • Excellent analytical, problem-solving, communication, and interpersonal skills. • Ability to translate business requirements into technical specifications. • Experience with SQL and SOQL is a plus. • Skilled in documentation, business process analysis, and graphical depiction of business processes. • Understanding of SDLC methodologies; experience in software solution design, development, and implementation. • Proficient with Enterprise platform technologies (Salesforce, O365, etc.); NetSuite experience preferred. • Proficient with tools like SQL, ODBC, MS Office (Excel, PowerPoint, Visio, etc.). • Efficient task management, self-starter, excellent organization skills. • Strong customer service orientation, continuous improvement mindset, and good judgment.