Director, Operational Risk Management

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KOHO

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💳 Fintech

🛍️ eCommerce

🏦 Banking

Fintech • eCommerce • Banking

KOHO is a financial technology company that provides Canadians with tools to manage their money effectively and enhance their lifestyle. Offering a single platform, KOHO allows users to spend smarter with a prepaid Mastercard that offers up to 5% cash back, grow their savings with competitive interest rates, facilitate borrowing with easy cash advances, and build credit history. The app also features budgeting tools, payment splitting, and various customizable plans to suit individual needs, emphasizing convenience and financial wellness for its users.

📋 Description

• Lead and evolve KOHO’s operational risk management framework and practices aligned with applicable OSFI Guidelines (E-21, B-10, E-13) and banking industry standards. • Own the end-to-end development and implementation of a Second Line Controls Testing program, including methodology, governance, and reporting standards. • Provide regular and comprehensive operational risk profile reporting to Senior Management, committees and/or forums. • Identify emerging operational risks and trends and develop implementation strategies. • Conduct regular operational risk assessments across the business and operations. • Provide strategic oversight of operational risk issues, events, and root cause analysis to ensure timely identification and remediation of control deficiencies. • Design and execute a risk-based controls testing strategy to independently assess the design effectiveness, operating effectiveness, and control suite coverage of First Line controls across business units. • Drive lessons learned and thematic reviews to prevent issue recurrence and strengthen the control environment. • Establish and maintain operational risk appetite metrics, thresholds, and escalation protocols. • Collaborate cross-functionally with Risk Management, Compliance, and Internal Audit to ensure integrated risk coverage and oversight. • Build and lead a high-performing risk team that scales with growth. • Build strong relationships with First Line business partners, acting as trusted advisor and constructive challenger. • Drive risk culture and awareness initiatives across the organization through training, communication, and engagement programs. • Leverage advanced analytics, artificial intelligence (AI), and machine learning (ML) capabilities to enhance risk identification, monitoring, and predictive insights. • Stay current on industry trends, RegTech solutions, and best practices in operational risk innovation, bringing forward recommendations to enhance the function. • Foster a culture of innovation within the team, encouraging experimentation and the adoption of new approaches to solve complex risk challenges.

🎯 Requirements

• 10+ years of progressive experience in operational and enterprise risk management, controls testing, internal audit, or compliance within financial services. • Deep knowledge in operational and compliance risk frameworks and possess a solid understanding of the connectivities across non-financial risk domains (compliance, third party, business continuity, tech/cyber, etc.) • Strong understanding of the Three Lines of Defense model and regulatory expectations • Experience in regulated fintech, neobank, or direct-to-consumer financial institutions. • Strategic thinker with the ability to translate complex risk concepts into an actionable and practical approach to execution. • Passionate about innovation, inclusion, and empowering financial wellness.

🏖️ Benefits

• Opportunity to shape the future of fintech and financially empower a generation of Canadians • Competitive compensation & equity • Fantastic, Deeply Engaged Team • Generous vacation + Wellness days + Flex Days + holiday closure • Remote-first environment + coworking support + yearly all hands retreat • Access to coaching & growth programs • Parental top-up & leave policies • Comprehensive health benefits • Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development