Salesforce Operations Analyst

🔥 45 minutes ago

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Koronet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

📋 Description

• Execute the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform, including user account maintenance, reports, dashboards, workflows, and routine administrative tasks. • Administer HubSpot as a secondary platform, owning its configuration, integrations, and data health. • Manage the bidirectional integration between HubSpot and Salesforce, ensuring reliable data flow and sync integrity across both systems. • Manage Salesforce integrations with ERP systems and other third-party applications. • Provide both technical and analytical support for strategic system initiatives and projects. • Own the end-to-end lead management process: from lead capture in HubSpot through MQL qualification and handoff to Sales in Salesforce. • Design, maintain, and iterate on lead scoring models in HubSpot to ensure accurate MQL identification and prioritization. • Partner with Sales and Marketing to define and enforce lead lifecycle stages, conversion criteria, and SLA standards. • Monitor and report on funnel performance — lead volume, conversion rates, MQL-to-opportunity velocity — and surface actionable insights to stakeholders. • Develop and maintain dashboards, custom reports, and data visualizations in Salesforce and through AI-powered reporting tools to provide actionable insights across Sales, Marketing, Customer Success, and Support. • Ensure data integrity by performing regular audits, validation, and cleaning across all platforms. • Analyze organizational data to identify trends, opportunities, and gaps across the revenue funnel. • Develop and document processes that hold the commercial team to accountable standards for activity reporting and pipeline hygiene. • Work with commercial, finance, and operations teams to improve data quality, automate key workflows, and reduce manual effort. • Document all platform configurations, process changes, and system modifications. • Provide responsive end-user support and training to ensure effective utilization of Salesforce and HubSpot across teams. • Troubleshoot and resolve technical issues in a timely manner.

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. • Minimum 3 years of experience as a Salesforce Administrator or Analyst. • Salesforce Administrator certification required; additional certifications (Advanced Administrator, Platform App Builder) are a plus. • Hands-on experience with HubSpot, including lead scoring, lifecycle stages, and HubSpot-Salesforce integration. • Strong understanding of ERP systems and their integration with CRM platforms. • Proven ability to design and implement new processes and facilitate user adoption. • Comfort working with AI-powered tools for reporting, automation, and workflow optimization. • Creative and analytical thinker with strong problem-solving skills and sound judgment. • Demonstrated ability to manage multiple priorities and deadlines independently.

🏖️ Benefits

• 100% remote position with flexible working hours. • Direct mentorship and space to grow into a platform or product expert. • English classes and continuous learning support. • A collaborative and transparent environment where your ideas matter. • Competitive salary based on experience. • Full-time, indefinite-term contract.