Client Engagement Specialist, Social

November 24

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Kraken Digital Asset Exchange

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Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

📋 Description

• Monitor our social channels and promptly address client inquiries • Multitask and navigate across multiple social media platforms • Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency • Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range • Continuously enhance the client experience by delivering exceptional, 6-star service in every interaction • Continuously learn about new crypto trends, products, and technologies • Understand Crypto Culture and strengthen Kraken’s contributions to it via Social

🎯 Requirements

• Strong knowledge and user-side experience with multiple social media platforms such as: X, Reddit, Telegram, Discord, Facebook, Instagram, etc, preferably within the crypto space • A love for Kraken & Crypto culture, with a strong desire to be on a high performing and evolving team that is always pushing their growth • Strong attention to detail, with the ability to grasp the meaning and intent of client interactions while delivering a six star experience • Excellent multitasking skills and stress resilience for handling a high volume of requests • Willingness to work scheduled hours & possibly weekends as needed • Comfortable with your communication and client interactions being in a public setting.

🏖️ Benefits

• Flexible work arrangements • Paid time off