Language Service Project Coordinator

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August 20

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KUDO

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Artificial Intelligence • B2B • Enterprise

KUDO is a company specializing in live speech translation and interpretation services. It offers both AI-powered and professional human translation options, supporting over 200 languages to facilitate communication across global meetings and events. KUDO's services are accessible via any device or platform, integrating seamlessly with tools like Microsoft Teams and Zoom. Its mission is to enhance inclusion, productivity, and growth through language accessibility. KUDO also provides an interpreter marketplace to book trained professionals for various virtual and in-person events.

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

🏢 Enterprise

📋 Description

• Operations Coordination: Match client interpretation requests with qualified freelance interpreters based on subject matter expertise, credentials, and availability; Coordinate end-to-end assignment logistics including preparation material distribution, technical setup verification, and payment processing; Maintain real-time monitoring of live interpretation assignments and provide immediate support when needed. • Interpreter Management & Development: Design and deliver comprehensive onboarding webinars for our network of professional interpreters; Facilitate ongoing training programs to enhance interpreter performance in multilingual environments; Foster a collaborative community among Certified and Pro interpreters, promoting knowledge-sharing and professional development. • Database & Quality Management: Build and maintain a comprehensive database of freelance interpreters with detailed profiles, specializations, and performance metrics; Track meeting data and assignment outcomes to support strategic resource planning; Document incidents, collect feedback, and implement service quality improvements; Generate regular reports on interpreter utilization and client satisfaction metrics. • Client Support: Serve as primary point of contact for APAC clients regarding interpreter services; Troubleshoot technical and logistical issues during live events; Ensure adherence to confidentiality protocols and professional standards

🎯 Requirements

• Bachelor's degree in Linguistics, Communications, International Relations, or related field • Professional fluency in English, plus fluency in either Japanese or Chinese (Mandarin). • 2+ years of experience in operations coordination, project management, or client services • Exceptional organizational skills with ability to manage multiple concurrent projects • Excellent written and verbal communication skills • Proficiency in CRM systems, project management tools, and Microsoft Office Suite • Experience in interpretation services, translation industry, or multilingual event coordination • Understanding of simultaneous interpretation technology and workflows • Familiarity with APAC business cultures and practices

🏖️ Benefits

• Join a mission-driven organization and help the world communicate effortlessly in any language. • Collaborate with a diverse and global team spread across 18 countries, learning from professionals with different cultural backgrounds. • Be part of a recognized success story! We are proud to have been named Forbes' Best Startup Employer and featured in Times Magazine's Top 100 Innovations last Year. • Experience a company culture that values innovation, transparency, and collaboration, fostering an environment where your ideas and contributions are encouraged and recognized. • Enjoy the benefits of a remote work setting, offering autonomy, flexibility, and a comprehensive package that includes generous PTO, regional Hub Hangs, and the necessary hardware and accessories to power your remote experience. • Take ownership of your future through our Stock Option program, giving you the opportunity to become a stakeholder in our exciting journey. • The principles of diversity and inclusion are essential to the success of KUDO. We are committed to being an equal opportunity employer. We value the diversity in our employees, and we do not discriminate based on race, religion, color, national origin, sex, sexual orientation, disability, gender identity, veteran status, or any other legally protected status. KUDO will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.