Customer Success Specialist – ClimateTech

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October 2

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Kupa Global

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Recruitment • B2B • HR Tech

Kupa Global is a talent management and recruitment company that specializes in building and enhancing cross-border teams, particularly in South Africa and Kenya. They provide services such as talent sourcing, payroll management, and offering office space. With a presence in London, Cape Town, and Nairobi, Kupa Global helps companies integrate top problem-solvers from Africa into their teams. The company also provides comprehensive support, including mentoring, coaching, and light-touch oversight, to ensure team productivity. Their candidate selection process is based on a proprietary potential-based hiring model and they pride themselves on a high success rate and low churn rates for their placements.

2 - 10 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

📋 Description

• Owning a portfolio of clients (likely including German-speaking accounts) and managing onboarding, adoption, retention, and ongoing success. • Building trust with senior stakeholders (internally and externally), able to push back and hold the line with leadership when needed. • Acting as a bridge between clients and the product/tech teams, translating complex problems into simple terms and ensuring customer feedback informs product improvements. • Championing the “why” mindset — asking critical questions to challenge assumptions and keep the team focused on meaningful priorities, not just reacting. • Supporting internal CS operations, such as process building, documentation, dashboards, and feedback systems, so the team can scale effectively. • Driving projects with urgency, balancing thoughtful problem-solving with a willingness to take action and iterate quickly. • Collaborating with sales as part of a go-to-market “pod,” where sales owns revenue and CS owns adoption, retention, and expansion.

🎯 Requirements

• At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience • Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics • Experience working within larger, more established Customer Success teams (10-20) in prior roles • Experience with account management, not just troubleshooting • Fluent in German and English

🏖️ Benefits

• Paid Time Off • Work From Home (Remote) • Training & Development