Account Manager II

🕒 3 days ago

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LAHZO

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

LAHZO is an AI-driven growth partner that provides modular AI Sales Agents and integrated digital marketing solutions to help dealers and enterprises attract, engage, and convert customers 24/7. The platform combines proprietary data sets, geospatial analytics, CRM and inventory integrations, and hyper-targeted advertising to deliver personalized ad-to-agent experiences, smart retargeting, and full-funnel marketing. Lahzo focuses on industry-specific deployments (e. g. , RV, marine, powersports, heavy agriculture, industrial) and positions its solution as a scalable, brand-tailored SaaS offering that boosts lead conversion and funnels qualified leads to sales teams.

📋 Description

• Act as the primary point of contact for strategic accounts from post-implementation onward • Run the full account lifecycle: onboarding handoff, stabilization, optimization, renewal, and expansion • Monitor account health using structured signals • Log account activity in the CRM (Zoho) • Identify expansion signals in conversations and translate them into add-on, change orders, or proposals • Identify and lead upsell and cross-sell opportunities within existing accounts • Own renewal forecasting and confidence scoring for your portfolio • Proactively manage the renewal process and mitigate churn risk through early risk detection and strategic account planning • Deliver quarterly business reviews that connect agent performance, marketing performance, and revenue attribution • Partner with Sales, Implementation, Product, Marketing, and Engineering to ensure a clean handoff

🎯 Requirements

• 4+ years in account management, client success, or a client-facing revenue role, ideally at a SaaS or AI-powered product company • Proven track record in SaaS account management, post-sale relationship building, and navigating complex, multi-stakeholder customer organizations • Hands-on fluency with a CRM (Zoho, Salesforce, HubSpot, or similar) • Comfortable reading and presenting performance data well enough to run a client-facing QBR without a marketer in the room • Demonstrated ability to grow an account, not just retain it • Ability to build trust-based relationships across both technical and business stakeholders • Strong written and verbal communication that flexes between an engineering standup and an executive client call • A track record of building process and structure in ambiguity rather than waiting to be handed a fully formed one

🏖️ Benefits

• Comprehensive medical, vision, dental • 401k retirement plan • Unlimited PTO • Flexible remote-first culture • Collaborative, high-trust environment where your ideas matter