Latchel
Real Estate • SaaS • B2B
Latchel is a company that specializes in transforming property maintenance and management processes. They offer features such as 24/7 maintenance support, emergency support, maintenance automation, and dispatch and scheduling tools. Latchel focuses on efficiency by automating tedious tasks and aims to generate ancillary revenue for property managers. Additionally, Latchel partners with various service providers to offer a suite of benefits for residents, including pest control, air filter delivery, renter's insurance, and more. They provide a platform for property managers to enhance resident satisfaction, reduce maintenance costs, and increase revenue streams all while ensuring financial protection through services like liability insurance.
11 - 50 employees
🏠 Real Estate
☁️ SaaS
🤝 B2B
💰 $16.7M Series A on 2022-07
Operations Associate, Troubleshooter
Job not on LinkedIn
October 10
Latchel
Real Estate • SaaS • B2B
Latchel is a company that specializes in transforming property maintenance and management processes. They offer features such as 24/7 maintenance support, emergency support, maintenance automation, and dispatch and scheduling tools. Latchel focuses on efficiency by automating tedious tasks and aims to generate ancillary revenue for property managers. Additionally, Latchel partners with various service providers to offer a suite of benefits for residents, including pest control, air filter delivery, renter's insurance, and more. They provide a platform for property managers to enhance resident satisfaction, reduce maintenance costs, and increase revenue streams all while ensuring financial protection through services like liability insurance.
11 - 50 employees
🏠 Real Estate
☁️ SaaS
🤝 B2B
💰 $16.7M Series A on 2022-07
📋 Description
• Receive & process inbound phone calls, texts, emails, and web chats. • Categorize & route inbound requests to the appropriate teams. • Handle routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support. • Provide feedback on processes, documentation, policy, and procedure improvements.
🎯 Requirements
• 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email) • English proficiency • Spanish speaking is preferred • Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases • Previous experience in Property Management industry is strongly preferred • Strong previous experience in technical support. • Previous experience supporting upset customers in urgent situations
🏖️ Benefits
• None specified
Apply NowSimilar Jobs
October 10
Client Operations Specialist plays a vital role in supporting health insurance services for employer groups and brokers. The role includes ensuring client satisfaction and operational efficiency.
🇺🇸 United States – Remote
💵 $60k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
October 9
Dispatch Operations Associate in remote role at Voltus supporting electric grid decarbonization efforts and managing energy dispatch operations across North America.
🇺🇸 United States – Remote
💵 $55k - $60k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
October 9
Project Manager for tech-focused Growth/Ops, coordinating cross-functional teams and leading project implementations. Collaborating with executives on project objectives and monitoring progress.
October 9
Banza
51 - 200
Operations Associate managing logistics and supply chain operations at Banza. Ensuring timely deliveries and collaborating with cross-functional teams for order fulfillment.
🇺🇸 United States – Remote
💵 $70k - $83k / year
💰 $20M Series B on 2019-11
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
October 9
Public
51 - 200
Licensed Member Support Specialist delivering exceptional service and support to Public investors. Collaborating with cross-functional teams to enhance user experience and resolve inquiries.