LaunchDarkly
SaaS • Enterprise
LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.
201 - 500 employees
Founded 2014
☁️ SaaS
🏢 Enterprise
💰 $200M Series D on 2021-08
Strategic Technical Account Manager
November 19
🇺🇸 United States – Remote
💵 $163k - $263.7k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🧑🔧 Technical Account Manager
🦅 H1B Visa Sponsor
LaunchDarkly
SaaS • Enterprise
LaunchDarkly is a software company offering a platform for feature management and experimentation. Its solutions allow developers to control software releases through feature flags, enabling safeguarded and progressive rollouts. The platform integrates with various developer tools and supports multiple programming languages to streamline deployment and improve the developer experience. LaunchDarkly's solutions cater to industries including financial services, healthcare, high tech, retail, and government, among others, providing a robust infrastructure that aids in delivering customized and targeted user experiences.
201 - 500 employees
Founded 2014
☁️ SaaS
🏢 Enterprise
💰 $200M Series D on 2021-08
📋 Description
• You'll lead our mission to enhance customer experiences, build lasting partnerships, and seamlessly integrate LaunchDarkly into their existing processes and practices. • Your role includes optimizing their use of LaunchDarkly, finding innovative integration opportunities, and advising new business units on effective strategies. • You'll work closely with our Revenue Account Team to drive mutual value and build strong relationships, promoting the advanced use of LaunchDarkly in existing accounts and expanding our networks. • Proactively identify and diagnose risks that may inhibit a customer’s success and work with the account management team to get the customer back on track. • Evaluate and analyze customer needs and regularly, maintaining a pulse on how our customers are tracking against their key goals and outcomes.
🎯 Requirements
• 12+ years in a customer-facing role, ideally in onboarding/implementation, account/technical account management, customer/partner success, or customer support, with a track record of top performance. • Experience managing and navigating large Fortune 500 firms and leading change management initiatives. • Comfortable scripting languages like JS, Python, .NET, or Java. • Familiarity with CI/CD processes and working with version control in Git. • Understanding of Agile frameworks (additional frameworks such as ITIL are an added benefit) and the ability to spot bottlenecks in practices. • Ability to balance the reactive with the proactive and prescriptive, knowing how and when to drive accountability and urgency with your customers with empathy. • Diplomacy, tact, and poise under pressure when working through customer issues and escalations.
🏖️ Benefits
• Restricted Stock Units (RSUs) • health, vision, and dental insurance • mental health benefits
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