Senior Cloud Engineer

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February 12

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LeapSwitch Networks

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Cloud Services • SaaS • IT Services

LeapSwitch Networks is a global provider of cloud services, offering solutions such as virtual machines, dedicated servers, and managed cloud hosting. With a focus on scalability and flexibility, LeapSwitch supports businesses of all sizes, from startups to Fortune 100 companies, ensuring high-performance hosting and comprehensive support. The company operates data centers across multiple regions including India, the USA, and Europe, enabling clients to enhance their online presence while benefiting from robust data security and 99. 9% uptime.

51 - 200 employees

Founded 2006

☁️ SaaS

📋 Description

• Handle escalations for major issues • Communicate with customers during escalations • Ensure proper escalation process by the L1 team • Manage the Technical team shift roster • Provide technical support for Level I-III issues • Identify best practices in support management • Create technical solutions for clients • Manage day-to-day internal client interaction • Daily and weekly server maintenance • Follow up with unsatisfied customers

🎯 Requirements

• Linux Server Administration • Fluent Communication in English and Hindi • 2+ years in hosting industry • Experience with Hosting control panels - cPanel, Plesk, DirectAdmin, Virtualizor, SolidCP • Backup Software - Acronis • Platform-as-a-Service - Jelastic • Dedicated Servers - Supermicro IPMI , HP iLO, Dell iDrac • Windows - IIS, SQL Server, MailEnable • Redhat Certifications • cPanel Certifications • Plesk Certifications

🏖️ Benefits

• Work in a fast-growing Cloud Services company on the forefront of technology • Flexibility to work from home or office ( Pune office from October 2021 ) • Team lunches and regular events • Health insurance for you (and your spouse and kids)