Client Success Manager, Italian Speaker

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October 28

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Learnlight

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Education • SaaS • HR Tech

Learnlight is a global EdTech company that specializes in delivering language, intercultural, and communication skills training to corporations worldwide. With over 15 years of experience, Learnlight leverages innovative technology and a proven methodology to virtualize and digitally transform training programs. The company offers a comprehensive range of solutions, including virtual, digital, and face-to-face blended training, tailored to meet the needs of HR, Learning & Development, and Global Mobility leaders. Learnlight serves over 1200 corporate clients, providing services in 180 countries, with a focus on supporting employees in a multilingual and multicultural workplace. Its platform is known for world-class engagement and seamless integration, making Learnlight a strategic partner for many of the world’s leading organizations.

201 - 500 employees

Founded 2007

📚 Education

☁️ SaaS

👥 HR Tech

💰 Private Equity Round on 2023-03

📋 Description

• Develop a strong relationship with clients, serving as the primary point of contact throughout the program. Lead the implementation of programs, including client onboarding, product training, and webinars. • Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics. Agree with clients on reporting needs, communication plans, objectives, and program requirements. • Serve as the primary contact for client escalations from the Learner Success Management (LSM) team, handling complaints with appropriate solutions within SLA timelines. • Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch. • Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction. Collaborate with Finance to ensure billing is accurate and timely. • Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals. Identify opportunities for upselling or new product development.

🎯 Requirements

• Demonstrated experience working in a similar role, or customer support • Advanced proficiency in both Italian and English languages • Exceptional ability to communicate (internally and externally) and foster positive business relations • Be client-centric and have the ability to adapt to different client profiles, including managing difficult conversations • Demonstrate agility and autonomy with technology (Dynamics CRM, Learnlight platform etc.) • Working proficiency in Microsoft Office 365 (especially Excel) • Data-driven mindset

🏖️ Benefits

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge. • Learning & Development: Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. • Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs. • Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments. • Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. • Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply).