Claims Manager

🕒 June 23

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Ledgebrook

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

💸 Finance

💳 Fintech

🛡️ Insurance

💰 Series B on 2024-09

Finance • Fintech • Insurance

Ledgebrook is a tech-enabled E&S managing general agent (MGA) that provides wholesale brokers with a fast and efficient quoting experience. With a focus on speed and technology-driven underwriting solutions, Ledgebrook utilizes advanced modeling and analytics to deliver quotes rapidly and enhance broker submissions. The company offers various insurance products, including general liability, professional liability, and excess casualty coverage, ensuring tailored solutions for specific client needs.

📋 Description

• Oversee a portfolio of General Liability and Unsupported Excess Liability claims • Ensure timely, thorough, and cost-effective claim resolutions by Third-Party Administrators (TPAs) • Collaborate with leadership, underwriting, actuarial, and technology teams on claim management platform improvements • Define best practices across multiple casualty market segments, including construction, hospitality, manufacturing, real estate, retail, and habitational risks • Manage relationships with internal and external partners to achieve outstanding claim outcomes • Utilize a data-driven approach to manage claims

🎯 Requirements

• 10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims • 5+ years managing litigated CGL claims, developing and executing defense strategies • 3+ years handling non-admitted market Excess & Surplus Lines claims • 2+ years overseeing claims handled by Third-Party Administrators (TPAs) • 2+ years supervising claim professionals - coaching, mentoring, and driving performance • Proven ability to analyze coverage and prepare reservation of rights or coverage decision letters • Strong litigation management skills - selecting, directing, and evaluating defense counsel • Experience participating in quality assurance claim file reviews and process improvements • Analytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategies • Coverage expertise: You interpret and apply policy language with precision and clarity • Collaborative communicator: You build alignment across underwriting, legal, product, and operations teams • Technology & innovation: You’re proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfaction • Customer focus: You combine empathy and responsiveness with professionalism • Entrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutions • Decisive leadership: You make informed, timely decisions with confidence and accountability • Exposure to Allied Healthcare and/or Professional Liability claims (a plus)

🏖️ Benefits

• Full remote flexibility and asynchronous work culture • Unlimited PTO and fully paid sick leave • Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options • Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage • A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company • The chance to make a meaningful impact while working alongside an ambitious, high-performing team • Exposure to the challenges and opportunities of a fast-growing startup environment