Quality & Compliance Specialist

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November 17

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Ledgebrook

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Finance • Fintech • Insurance

Ledgebrook is a tech-enabled E&S managing general agent (MGA) that provides wholesale brokers with a fast and efficient quoting experience. With a focus on speed and technology-driven underwriting solutions, Ledgebrook utilizes advanced modeling and analytics to deliver quotes rapidly and enhance broker submissions. The company offers various insurance products, including general liability, professional liability, and excess casualty coverage, ensuring tailored solutions for specific client needs.

51 - 200 employees

Founded 2021

💸 Finance

💳 Fintech

💰 Series B on 2024-09

📋 Description

• Conduct regular and ad-hoc audits of policies, endorsements, renewals, and other operational workflows. • Review files to confirm all required steps, documents, and communications were completed per internal SOPs and underwriting guidelines. • Identify missing documentation, process deviations, and compliance risks; flag findings with clear, actionable feedback. • Perform root-cause analyses on recurring issues and collaborate with process owners to design corrective measures. • Prepare structured QA reports summarizing audit results, trends, and improvement opportunities. • Monitor and verify the implementation of corrective actions to ensure audit findings are properly resolved and sustained over time. • Support creation and maintenance of QA dashboards, checklists, and audit trackers. • Recommend updates to operational procedures, training materials, or automation rules based on audit insights. • Work closely with Underwriting, Ops, Compliance, and Product teams to clarify audit expectations and raise process awareness. • Participate in workflow reviews and testing of new tools, ensuring they align with compliance and quality standards. • Provide mentorship and feedback to Operations team members on audit findings and best practices.

🎯 Requirements

• 2–4+ years of experience in Quality Assurance, Audit, or Compliance within the insurance, financial, or shared-services industry. • Solid understanding of policy lifecycle processes — from submission and binding to audit and renewal. • Strong attention to detail and ability to interpret underwriting and operational documentation. • Excellent analytical, organizational, and written communication skills. • Experience preparing audit reports and presenting findings to cross-functional teams. • Comfort working with tools such as Salesforce, policy admin systems (e.g. Socotra), and shared drives / document management platforms. • High degree of ownership, discretion, and integrity.

🏖️ Benefits

• opportunity to participate in company ownership through equity grants • highly compelling overall employee value proposition • total compensation package that couples equity grants with base pay and benefits offerings