Customer, Digital Experience Specialist

🕒 August 4

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛍️ E-commerce

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Support the execution of CX and DX priorities, projects, and day-to-day operational needs • Maintain and improve customer-facing website content and digital operations • Coordinate landing page updates, stakeholder requests, issue tracking, testing, and routine site maintenance • Support content governance, review cycles, ownership tracking, quality checks, version control, and messaging standards • Improve content discoverability through content structure, metadata, naming conventions, internal search optimization, and SEO practices • Maintain digital content across web pages, tools, forms, documentation, FAQs, and sales enablement assets • Support configuration, documentation, testing, and improvement of digital tools, forms, templates, and workflows • Assist with workflow improvements, automation support, routing, approvals, tracking, and reporting • Monitor tool usage, content engagement, feedback, and adoption trends • Translate VOC, survey feedback, and field insights into content, workflow, and digital improvement opportunities • Support closed-loop feedback processes and simplify customer journeys by reducing friction • Support customer data quality, consistency, and governance across digital tools and customer-facing platforms • Collaborate with Sales, Marketing, Customer Service, Product Management, IT, and CX/DX teams • Provide day-to-day guidance and support adoption of tools across Sales and Customer teams

🎯 Requirements

• Associate or Bachelor’s degree in Marketing, Digital Experience, Business, Communications, or a related field; equivalent experience will be considered • 3–5 years in digital experience, sales enablement, CX, website operations, or a similar role • Experience supporting, configuring, maintaining, or documenting tools, workflows, forms, or customer-facing assets • Exposure to CRM systems such as Salesforce, collaboration tools such as SharePoint, and digital platforms • Experience working cross-functionally to support sales, CX, or digital initiatives preferred • Familiarity with UX/UI principles, usability best practices, and design system standards considered an asset • Working knowledge of SEO, website search optimization, metadata, and content discoverability • Experience developing and supporting digital tools using HTML, CSS, JavaScript, and other web technologies • Strong troubleshooting and debugging skills • Ability to organize, write, edit, and maintain clear, accurate, customer-friendly digital content • Understanding of content governance, review cycles, ownership tracking, quality standards, version control, and content lifecycle management • Ability to gather input, clarify requirements, and support stakeholder alignment • Comfort working with digital platforms, workflow tools, content systems, and basic reporting or tracking mechanisms • Ability to use website feedback, usage insights, content engagement, and stakeholder input to identify gaps and improvements • Ability to partner across Sales, Marketing, Customer Service, Product Management, IT, and CX/DX teams

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • High employer 401K match • Paid time off (PTO) • Holiday pay • Short-term disability benefit plans • Long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network • Remote work