Insurance Claims Associate, Bilingual/Trilingual

🕒 June 12

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

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Lendbuzz

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Lendbuzz is a US-based fintech company that offers auto loans, private-party vehicle financing, and refinancing solutions by evaluating applicants’ broader financial profiles rather than relying solely on traditional credit scores. The company provides a streamlined digital application and verification process for consumers and partners with car dealerships to originate loans quickly and securely; loans are made by Lendbuzz Funding, LLC.

📋 Description

• Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process • Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing • Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information • Verify the accuracy and completeness of claims, ensuring they meet company and industry standards • Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed • Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies • Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience • Maintain detailed and organized records of claims, correspondence, and associated documentation • Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements • Identify opportunities to enhance our claims process and provide feedback for process improvement

🎯 Requirements

• Bachelor's degree or equivalent experience in a relevant field preferred • 1+ years of experience in the insurance industry preferred • Previous experience in auto insurance claims or a related field is preferred • Proficiency in English is required, ability to also speak Spanish and/or Portuguese is preferred • Strong interpersonal and communication skills • Detail-oriented with excellent organizational abilities • Customer service focussed with a commitment to delivering a positive experience • Ability to work independently and as part of a team • Adept at problem-solving and conflict resolution • Adherence to ethical and professional standards in the insurance industry