Solutions Architect

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October 22

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Level AI

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Artificial Intelligence • SaaS • Enterprise

Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $20M Series B on 2022-03

📋 Description

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise. • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based) • Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions. • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs. • Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience • 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions. • Strong technical background with experience interacting with APIs and using cloud services • Experience with integrating with CRMs such as Salesforce • Ability to translate complex concepts into actionable items to non-technical stakeholders • Strong communication skills in English (both written and verbal). • Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges • Proficiency in programming languages such as Python and JavaScript for process automation. • Excellent troubleshooting, problem-solving, and analytical skills. • Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers.