Level AI
Artificial Intelligence ⢠SaaS ⢠Enterprise
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
51 - 200 employees
đ¤ Artificial Intelligence
âď¸ SaaS
đ˘ Enterprise
đ° $20M Series B on 2022-03
Technical Account Manager
Job not on LinkedIn
October 1
đŽđł India â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đ§âđ§ Technical Account Manager
Level AI
Artificial Intelligence ⢠SaaS ⢠Enterprise
Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.
51 - 200 employees
đ¤ Artificial Intelligence
âď¸ SaaS
đ˘ Enterprise
đ° $20M Series B on 2022-03
đ Description
⢠Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. ⢠Successfully handle onboarding of multiple clients simultaneously. ⢠Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs. ⢠Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues. ⢠Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. ⢠Identify opportunities for upselling and cross-selling our solutions to existing clients. ⢠Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
đŻ Requirements
⢠Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience ⢠2-3+ years of experience in a hands on technical role ⢠2-3+ years of experience delivering successful customer implementations ⢠Strong technical background with a good understanding of SaaS platforms, APIs and cloud services. ⢠Excellent project management skills with the ability to juggle multiple projects simultaneously. ⢠Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders. ⢠Exceptional organizational and problem-solving skills. ⢠Strong communication skills in English (both written and verbal). ⢠Comfortable working PST hours ⢠Familiarity with common CRM integrations such as Salesforce and Zendesk. ⢠Familiarity with intent-based and generative artificial intelligence ⢠Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
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