IT Operational Analyst

🕒 August 6

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Liberty Dental Plan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Liberty Dental Plan is a U. S. -based dental insurance provider offering Medicaid (including Medi-Cal), Medicare Advantage, commercial, individual & family, and group dental plans across multiple states. The company operates member-facing services (find-a-dentist, member portal, mobile app, claims and eligibility tools) and provider-facing services (provider portal, network enrollment, claims submission, clinical guidelines, and value-based programs). Liberty Dental Plan focuses on dental benefits administration, provider network management, compliance and credentialing, and serving members, providers, and brokers.

📋 Description

• Serve as the primary liaison between business units and IT teams • Translate business needs into clear technical requirements and actionable solutions • Build stakeholder relationships and align technology initiatives with business objectives • Provide updates on project progress, system enhancements, and issue resolution • Gather, document, and validate business requirements • Analyze systems and processes to identify performance gaps, technical deficiencies, and improvement opportunities • Maintain documentation for requirements, process changes, and implemented solutions • Partner with IT teams to design and implement solutions improving system functionality and performance • Support diagnosis and resolution of technical issues • Monitor system effectiveness and recommend improvements • Optimize IT systems and business processes • Support technology initiatives improving operational efficiency, user experience, and organizational effectiveness • Contribute to innovation, collaboration, and continuous improvement

🎯 Requirements

• Graduate degree in Information Technology, Business Administration, or a related field • Minimum 2 years of experience in an IT operational role focused on business analysis and systems improvement • Strong analytical skills and ability to identify, evaluate, and resolve technical issues • Excellent communication and interpersonal skills • Ability to collaborate across technical and non-technical teams • Ability to manage multiple priorities and projects in a dynamic environment • Knowledge of data analysis, SQL, and reporting tools • Experience with business analysis methodologies, process modeling, and IT troubleshooting • Understanding of IT systems, operational processes, and systems improvement initiatives • Familiarity with Robotic Process Automation (RPA), API integrations, and web-based applications • Strong documentation and organizational skills • Strong critical thinking and problem-solving abilities • Ability to work independently and contribute effectively within a team environment • Comfort navigating complex challenges with limited standardization • Detail-oriented approach and passion for process improvement and operational excellence • Must work within the United States • No sponsorship or relocation assistance available

🏖️ Benefits

• Competitive pay structure and savings options • 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines • Affordable medical insurance with low-cost premiums for employee-only coverage • Employer subsidy for eligible dependents enrolled in medical insurance • 100% employer-paid dental coverage for employees and eligible dependents • Vision insurance with low-cost premiums for employee-only coverage and dependents • Company-paid basic life and AD&D insurance equal to one times base salary • Options to purchase additional supplemental coverage • Flexible Spending Accounts for healthcare and dependent care expenses • Voluntary accident, critical illness, and hospital indemnity insurance • Long-term disability coverage • Wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts • Employee Assistance Program (EAP) supporting mental health and well-being • Generous vacation and sick leave policies, with ability to roll over unused time • 10 paid company holidays • Tuition reimbursement for eligible educational expenses • Remote work option • Potential bonuses