Bilingual Licensed Customer Service Representative

November 3

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+5 more states

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote ☕ Washington – Remote

💵 $37k - $57k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Liberty Mutual Insurance

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Insurance • Finance • Social Impact

Liberty Mutual Insurance is one of the largest global property and casualty insurers, committed to providing a sense of security to individuals and businesses through its wide range of insurance products and services. With a strong focus on community involvement and sustainability, Liberty Mutual aims to build resilient businesses and communities, helping its customers confidently navigate their futures. The company operates in 29 countries and employs over 40,000 people worldwide.

10,000+ employees

💸 Finance

🌍 Social Impact

📋 Description

• Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment • Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention • Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services • Accurately maintains and tracks data across various computer systems

🎯 Requirements

• Property & Casualty License or a Personal Lines License • Associate degree in a business-related field or equivalent experience required • A minimum of 6 months' related work experience is required with customer service experience preferred • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment • Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions • Proficiency with computers is mandatory • Knowledge and ability to use Microsoft Office tools is necessary.

🏖️ Benefits

• Flexible Time Off • Health insurance • Professional development opportunities