Customer Service Representative

November 3

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+1 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🤠 Texas – Remote

💵 $41k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Liberty Mutual Insurance

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Insurance • Finance • Social Impact

Liberty Mutual Insurance is one of the largest global property and casualty insurers, committed to providing a sense of security to individuals and businesses through its wide range of insurance products and services. With a strong focus on community involvement and sustainability, Liberty Mutual aims to build resilient businesses and communities, helping its customers confidently navigate their futures. The company operates in 29 countries and employs over 40,000 people worldwide.

10,000+ employees

💸 Finance

🌍 Social Impact

📋 Description

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. • Builds rapport with each customer. • Listens to customers' requests and inquiries. • Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. • Uses de-escalation tactics and when necessary, escalates to appropriate team. • Processes policyholder transactions accurately and within Customer Response Center established time standards. • Interprets policy contracts to insured based on expert knowledge of personal lines auto products. • Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. • Understands aspects of billing systems as it pertains to policy coverage. • Identifies and communicates transactions and impacts to policy premium. • Evaluates and makes decisions regarding exceptions to payment plan and fees. • Manages and utilizes time effectively to ensure the department meets required service levels for improved customer satisfaction results. • Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. • Develops and maintains product, procedural and technical systems knowledge. • Completes licensing and continuing education requirements. • Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. • Performs additional duties as assigned.

🎯 Requirements

• Associates degree or 1+ year Insurance experience preferred. • 2 years’+ related Customer Service experience is required. • Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. • Excellent communication and interpersonal skills are required. • P&C Producers insurance license required.

🏖️ Benefits

• Flexible Time Off • Paid training