Senior Director, Design

🕒 June 23

🇺🇸 United States – Remote

💵 $229k - $286k / year

⏰ Full Time

🟠 Senior

👔 Director

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• lead and scale LifeStance’s design organization (Product Design, Research, Service Design, Content, and related disciplines) • own the strategy for delivering cohesive, end-to-end experiences across the patient journey and the workflows of all key user groups—patients, clinicians, operations staff, referring providers, and payors • empower and enable designers and researchers to execute this vision • raise the bar on craft, embedding human-centered thinking, and ensuring design is a strategic differentiator in mental health care • advocate with senior leadership to ensure design thinking remains a top organizational priority • define and drive the design vision and strategy aligned with LifeStance’s mission, growth objectives, and care model • translate strategic priorities into coherent design roadmaps and initiatives • evangelize design thinking across the organization—ensure design is deeply woven into how decisions are made • be the ultimate advocate for our users in all product decisions • drive a culture of deep user empathy and leverage research and data to inform our design direction • build, mentor, and lead a multidisciplinary design organization (product designers, design ops, design managers, and research) • hire top talent and foster an environment of psychological safety, craftsmanship, collaboration, growth, and innovation • champion and elevate the craft of design across the organization

🎯 Requirements

• 10+ years in product / experience / service design, with at least 5 years in leadership (VP, Head, or equivalent) • Proven track record scaling and leading design organizations across disciplines (UX, UI, research, content, service design) • Experience in high-complexity, regulated domains (healthcare, wellness, mental health, medical, fintech, etc.) • Deep expertise in user-centered design, design systems, service design, research methodologies • Ability to partner with executives, communicate design vision, and influence strategy • Portfolio demonstrating end-to-end design thinking, strategic impact, and high craft • Strong operational skills: setting up process, structure, metrics, design governance • Passion, empathy, and sensitivity—you deeply care about improving mental health access, experience, equity

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program