Customer Success Manager – Higher Education

October 13

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Lightcast

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Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

📋 Description

• Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence. • Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. • Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.

🎯 Requirements

• 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree. • Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service. • Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes. • Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively. • Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs. • Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment. • A continuous learner, focused on developing win-win outcomes for clients and the company.