Customer Care Professional, Soft Sales

November 6

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $12 - $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lighthouse Works

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B2B • Non-profit • Enterprise

<Lighthouse Works> Lighthouse Works is a mission-driven social enterprise and registered 501(c)(3) that provides outsourced business services — including contact center/call handling, supply chain fulfillment and distribution, technology solutions (notably web accessibility and ADA compliance), and federal contract closeout/contract management — to businesses and government agencies. Its commercial operations generate revenue to fund vision rehabilitation services and employment opportunities for people living with vision loss and blindness.

201 - 500 employees

Founded 2011

🤝 B2B

🤝 Non-profit

🏢 Enterprise

📋 Description

• Provide excellent customer service by answering calls and responding to customer inquiries via phone, email, SMS or chat. • Actively listen to customers' needs and offer solutions that best meet their preferences or resolve issues. • Utilize soft sales techniques to offer product or service recommendations in a helpful, non-pressuring manner. • Build and maintain positive relationships with customers to foster repeat business. • Meet or exceed individual and team performance metrics such as call quality, customer satisfaction, and sales conversion rates. • Maintain accurate records of customer interactions and follow-up actions in the CRM system. • Adhere to company policies, procedures, and performance standards. • Collaborate with team members to improve processes and contribute to a positive work environment. • Attend training sessions and participate in team meetings as needed. • Perform other duties as assigned.

🎯 Requirements

• High school diploma, GED or equivalent required. • 1+ Years’ experience in a customer service call center position. • 1+ Years’ Sales experience (preferably soft sales) or upselling in a customer service environment is required. • Excellent communication and interpersonal skills. • Strong ability to listen, identify customer needs, and recommend appropriate solutions. • Basic understanding of sales techniques and the ability to engage in soft sales (offering additional services or products). • Proficiency in handling multiple tasks in a fast-paced environment. • Ability to work independently and as part of a team. • Basic computer skills, including experience with Microsoft Office and CRM systems. • Bilingual (English/Spanish) communication skills, a plus.