Customer Success Manager

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Limble CMMS

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SaaS • Enterprise • Productivity

Limble CMMS is a leading provider of computerized maintenance management software (CMMS) and enterprise asset management (EAM) solutions. The platform is designed to centralize essential data and documents for maintenance management, offering features such as work order management, preventive and predictive maintenance, asset management, spare parts inventory, and reporting dashboards. Limble CMMS integrates seamlessly with ERP systems, IoT sensors, and other business solutions, facilitating efficient and streamlined maintenance operations. It serves a wide range of industries including manufacturing, food and beverage, energy and utilities, and healthcare, among others. The platform is user-friendly, customizable, and supported by a dedicated customer service team, enabling organizations to boost productivity, reduce downtime, and ensure compliance with industry standards.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $16M Venture Round on 2022-09

📋 Description

• Deliver value and drive adoption across our customer base • Act as a product specialist to manage customer engagements and work in tight partnership with the customer • Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams • Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience • Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices • Provide additional training, education, and documentation to drive long term customer success • Set outcomes and measurable objectives with the customer • Hold customer and Limble CMMS accountable to delivering against goals and measurements of success • Identify opportunities and risks within customer’s organization, and present recommendations & solutions • Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product • Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels

🎯 Requirements

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry • Previous onboarding and implementation experience • Passion for customer success & excellence • Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must • Strong conflict resolution skills • Ability to prioritize and multitask on the fly • Resourcefulness, creativity and strategic thinking for troubleshooting problems • Self-motivated and self-directed • Fast learner • Strong attention to detail • Background in working with equipment maintenance, machinery, or manufacturing (Nice to Have) • Fluency in Spanish or French (Nice to Have)

🏖️ Benefits

• Stock options • Flexible PTO • 11 paid company holidays • Paid parental leave • Health, Dental, and Vision insurance • Employer paid Basic Life insurance and Short-Term Disability insurance • Company contribution match for HSA and 401(k) • Monthly employee wellness stipend • Opportunities for Learning and Development Reimbursement • Pet insurance