LimeFlight
Aerospace • Transport • SaaS
LimeFlight is a comprehensive end-to-end inflight logistics software solution designed specifically for the airline industry. It offers a platform that enables airlines to manage master data, implement changes, and provide access to stakeholders. Features include LoadPlanning, allowing airlines to design galleys and build modular load plans; MealPlanning to manage menu grids and control costs; and RouteOptimization for determining efficient patterns across airline networks. Additionally, LimeFlight supports real-time inventory management and integrates with various systems to enhance workflow. The platform provides offline access to information through a mobile app and empowers stakeholders with a fully integrated portal for real-time access to up-to-date information.
11 - 50 employees
🚀 Aerospace
🚗 Transport
☁️ SaaS
Head of Customer Success and Delivery
October 9
LimeFlight
Aerospace • Transport • SaaS
LimeFlight is a comprehensive end-to-end inflight logistics software solution designed specifically for the airline industry. It offers a platform that enables airlines to manage master data, implement changes, and provide access to stakeholders. Features include LoadPlanning, allowing airlines to design galleys and build modular load plans; MealPlanning to manage menu grids and control costs; and RouteOptimization for determining efficient patterns across airline networks. Additionally, LimeFlight supports real-time inventory management and integrates with various systems to enhance workflow. The platform provides offline access to information through a mobile app and empowers stakeholders with a fully integrated portal for real-time access to up-to-date information.
11 - 50 employees
🚀 Aerospace
🚗 Transport
☁️ SaaS
📋 Description
• Own customer outcomes across Customer Success, Support, and Implementation • Build and lead the Customer Success/Support/Implementation organization: roles, hiring plan, coaching, and performance management • Define and publish the customer health framework (adoption telemetry, value/impact, SLA attainment) with executive success plans and regular customer/executive reviews • Lead the transition to 24/7 enterprise‑grade support (people, process, tooling, SLAs) and target 99.9% availability with various KPIs in close collaboration with our technical teams • Establish incident/major incident and problem management, runbooks, and observability • Own the implementation methodology and stage‑gates; manage training and ensure successful technical integrations by our customers, typical for airline IT (e.g., flight schedules/SSIM, SSO, weight & balance, passenger data) • Set acceptance criteria and Time‑to‑Value targets • Serve as first escalation at executive level; chair Steering Committees; run quarterly tactical, and annual executive reviews to align on goals and value • Own the team operating budget and Implementation Services P&L (margin, utilization, SOW revenue) • Partner with Sales/Finance on renewal/expansion forecasts • Own SOWs and change‑control: scope, pricing, risk, and approvals; ensure clean handoffs across Sales, Customer Success, Support, Implementation, and Product
🎯 Requirements
• 10+ years in Customer Success and Implementation within B2B scale‑ups, including 3+ years leading multi‑team orgs (CS/Support/Implementation) in enterprise SaaS • Track record building/scaling teams and owning budgets/P&L; strong operational rigor with KPI‑driven decision‑making • Hands‑on experience implementing 24/7 support (SLAs, incident & problem management, observability) and improving KPIs • Ownership of enterprise contracts, especially SOWs and formal change‑control processes; proven executive stakeholder management and Steering Committee leadership • Excellent communication and executive presence; able to manage escalations and facilitate trade‑off decisions • Ability to travel internationally for a total of 2–3 months per year for meetings, workshops, go‑lives, onsite relationship management and team events • Nice to have: Airline industry experience, additional languages like German and French
🏖️ Benefits
• Flexible working arrangements • Professional development opportunities
Apply Now