Application Support Specialist

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October 24

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LineTen

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eCommerce • SaaS • Transport

LineTen is a technology company that excels in integrating and aggregating systems for managing omni-channel sales and fulfillment. They specialize in solutions like delivery management, POS integration, and online ordering site builders. LineTen offers platforms such as the Delivery Manager, which facilitates efficient last-mile delivery through a comprehensive system involving numerous delivery providers worldwide. Additionally, their POS Bridge simplifies order management by consolidating various aggregators into one seamless system. LineTen's online ordering platform allows businesses to take their stores online, offering real-time order placements for pickup and delivery, enhancing customer experience and operational efficiency.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

💰 Seed Round on 2018-02

📋 Description

• Plays a critical role in configuring complex application and menu integrations • Take ownership of technical incidents including troubleshooting and logging • Draft and distribute support related communications to stakeholders • Help ensure that end user training on LineTen platforms meets user needs • Provide technical guidance to staff operating in Europe and North America • Engage third party vendors where required to resolve issues • Maintain documentation for technical issue resolution • Liaise with internal teams to ensure logged issues are resolved • Actively gather user comments to improve systems and processes • Develop support plans to resolve multiple issues • Document and keep SOPs updated • Perform Root Cause Analysis for major incidents • Assist with Problem Management and prevent re-occurrences

🎯 Requirements

• Organised, reliable and methodical with attention to detail and accuracy in English • Self-motivated and able to work autonomously and within a team • Great interpersonal communication skills • Good analytical thinker and problem solver • Ability to multitask and prioritise tasks accordingly • Must be able to meet deadlines and perform under pressure

🏖️ Benefits

• We are a Home-First Team: remote working first and office space available • We Believe in Having Fun: monthly events like Pet Zoom Calls, Yoga classes, and cocktail lessons • We Want You to Take a Break: flexible working hours and unlimited vacation • We Work in Teams: agile ceremonies like standups and sprint planning • We Pitch Our Ideas: sketch ideas and come to discussions with prototypes • We Challenge Norms: encourage teammates to make their jobs their own