Site Reliability Engineer

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September 12

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LineTen

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eCommerce • SaaS • Transport

LineTen is a technology company that excels in integrating and aggregating systems for managing omni-channel sales and fulfillment. They specialize in solutions like delivery management, POS integration, and online ordering site builders. LineTen offers platforms such as the Delivery Manager, which facilitates efficient last-mile delivery through a comprehensive system involving numerous delivery providers worldwide. Additionally, their POS Bridge simplifies order management by consolidating various aggregators into one seamless system. LineTen's online ordering platform allows businesses to take their stores online, offering real-time order placements for pickup and delivery, enhancing customer experience and operational efficiency.

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

💰 Seed Round on 2018-02

📋 Description

• Responsible for ensuring all engineering teams have a first class development experience via Tooling, Scripts and support • Drives roll out of Docker/Kubernetes across all engineering workstations regardless of o/s • Works with the SRE team and other Architects to ensure that delta between workstation and cloud is minimised and, where this is not possible, workarounds and solutions exist • Ensure that a top-notch observability setup is in place. • Is a “go-to” person within the business on all things Docker/Containers • Responsible for ensuring knowledge base and setup guides are in place, active and maintained • Provide engineering support across all products • Work with the Architecture team to gain an understanding of likely direction of product development • Provide training, support, and resources for engineering teams • Provide the engineering team with details of any code changes required to support other cloud-based PaaS products • Provide support to IT manager for device procurement for engineering teams • Provide QA teams with additional tooling/support as may be required • Support the engineering team with workstation set up issues • Participate in product scrums as required • Work with the engineering team on code reviews • Ensure Vendor dependencies are recorded/scoped • Fixing support escalation issues • Building software / scripts to automate and in general help engineering, operations and support teams perform their duties. • Participate in post-incident reviews • Improve the on-call process; reduce team burden while improving issue response times • Participate in knowledge transfer sessions - for the wider team to self serve • Capture, analyse and update metrics (SLI, SLO, SLA) • Create monitoring to improve availability and detect anomalies

🎯 Requirements

• Azure • Docker (cross o/s) • Git • Scripting (bash, powershell etc) • Terraform • CI/CD management • Docker-compose • CLI master • VCS branch management • Automation • Observability (Grafana/Prometheus/Opentelemetry) • Kubernetes • If you have at least 80% of the listed experience and skills, it’s definitely worth applying!

🏖️ Benefits

• We Are a Home-First Team: LineTen is committed to our home-first policy, which means that we honour remote working first, and offer office space in London, England and Porto, Portugal. • We Believe in Having Fun: Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons. • We Want You to Take a Break: We believe it is the quality of work that matters, not the hours spent “on the clock”. We offer flexible working hours and unlimited vacation. • We Work in Teams: We work in teams rather than as individuals. Some teams, like our Product Teams, have agile ceremonies such as standups and sprint planning. • We Pitch Our Ideas: We independently sketch ideas then come to team discussions with prototypes instead of trying to reach consensus through extended discussion. • We Challenge Norms: We don’t want to be typical. We believe in challenging the status quo. We encourage our teammates to make their jobs their own.