Customer Success Manager, DFR Majors

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Skydio

WebsiteLinkedInAll Job Openings

Aerospace • Artificial Intelligence • Transport

Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.

201 - 500 employees

Founded 2014

🚀 Aerospace

🤖 Artificial Intelligence

🚗 Transport

💰 Series D on 2021-03

📋 Description

• Build scalable processes for customer on-boarding and post sales success • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develops Healthy Customer Relationship through proactive support and cadence based follow ups • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs • Create customer Loyalty through proactive support and account management • Advocate for Enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology • Ensure expansions and renewals through proactive support. • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.

🎯 Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Ability to travel 40+% of the time. • Ability to obtain Part 107 certificate. • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules. • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Work directly with customers through proactive, metrics based engagement • Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew • Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.

🏖️ Benefits

• Health insurance • 401K savings plan • Paid vacation time • Sick leave • Holiday pay