Liveops, Inc.
B2B • Enterprise
Liveops, Inc. is a flexible, technology-enabled business process outsourcing (BPO) company that delivers customer service, technical support, sales and lead generation, and back-office support through a distributed network of experienced remote agents. It combines AI-powered insights, precision scheduling, and immersive agent training to provide scalable, compliant, and brand-aligned support for enterprise customers across regulated and high-volume industries. Liveops emphasizes seasonal flexibility, cost optimization, and security-first operations to serve enterprise clients with onshore, nearshore, and offshore talent.
201 - 500 employees
Founded 2000
🤝 B2B
🏢 Enterprise
Director, Digital Evolution
Job not on LinkedIn
9 hours ago
Liveops, Inc.
B2B • Enterprise
Liveops, Inc. is a flexible, technology-enabled business process outsourcing (BPO) company that delivers customer service, technical support, sales and lead generation, and back-office support through a distributed network of experienced remote agents. It combines AI-powered insights, precision scheduling, and immersive agent training to provide scalable, compliant, and brand-aligned support for enterprise customers across regulated and high-volume industries. Liveops emphasizes seasonal flexibility, cost optimization, and security-first operations to serve enterprise clients with onshore, nearshore, and offshore talent.
201 - 500 employees
Founded 2000
🤝 B2B
🏢 Enterprise
📋 Description
• Lead the organization’s digital innovation strategy • Drive the evaluation, adoption, and integration of emerging technologies to enhance business operations • Collaborate closely with cross-functional leaders to identify opportunities for digital transformation • Ensure alignment with long-term business goals • Translate innovation concepts into actionable roadmaps • Serve as a key voice in the Innovation Leadership team, influencing technology adoption, vendor partnerships, and customer-facing strategy • Oversee integration with enterprise systems, data platforms, and third-party solutions • Partner with sales, marketing, and CX teams to define go-to-market plans, pricing tiers, and customer onboarding strategies • Recruit and lead a cross-functional team including integration engineers, data architects, and product specialists • Mentor team members and encourage agile, experimental, and results-driven work methods • Manage pilots, proofs on concept, and customer feedback loops to refine offerings
🎯 Requirements
• Bachelor’s degree in information technology, Business, or related field (Master’s preferred) • 10+ years of progressive experience in digital transformation, product innovation, or technology platform leadership • Proven track record of successfully driving enterprise-wide innovation or digital evolution initiatives • Deep knowledge of emerging technologies such as AI/ML, cloud computing, automation, conversational platforms, blockchain, integration frameworks and data analytics • Strong business acumen with the ability to link technology investments to business outcomes • Experience leading cross-functional teams and influencing at the executive level • Exceptional communication, strategic thinking, and change management skills • Experience in design thinking, agile innovation frameworks, or digital labs • Exposure to customer experience strategy and digital product development • Industry certifications in innovation or digital transformation (e.g., Agile, SAFe, TOGAF) are a plus.
🏖️ Benefits
• Flexible work schedule • Professional development opportunities
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