Field Service Technician II

Job not on LinkedIn

June 5

🌾 Nebraska – Remote

Although this job is listed in Nebraska, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Light & Wonder

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Gaming • Entertainment

Light & Wonder is a leading global games company specializing in cross-platform gaming content and technology. Known for iconic games and expansive entertainment offerings, Light & Wonder provides a dynamic range of games that players love to play across various channels, including online, mobile, and land-based casinos. The company is committed to creating cutting-edge content and technology, providing thrilling entertainment experiences, and continuously delivering new and exciting ways to play. As a licensed gaming manufacturer, Light & Wonder operates with a dedication to sustainability and innovation, constantly pushing the boundaries of the gaming industry.

5001 - 10000 employees

Founded 2022

🎮 Gaming

📋 Description

• This role will cover the Lincoln, Nebraska area and region. • Field Service Technician 2 is responsible for the completion of assigned tasks at customer locations. • These include scheduled calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM’s) and unscheduled calls; service and supplies. • The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and/or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision. • Ensures that tools and equipment are kept in proper, safe, and working condition. • Returns completed paperwork for processing in a timely manner. • Provides high quality service to customers. • Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins. • Visits clients and performs gaming maintenance. • Performs basic repair and preventative maintenance on assembly level components. • Trains less experienced technicians on use of troubleshooting techniques. • Stays abreast of the latest technology and is able to install updates. • Replaces faulty components when authorized by the customer. • Verifies property specifications so game options and parameters can be set accordingly. • Reviews customer issues with management and tech support. • Ensures customers are satisfied with Light & Wonder equipment.

🎯 Requirements

• Must have a high school diploma or equivalency. • 1-2 years of experience