Customer Success

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September 30

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Lodgify

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SaaS • Hospitality

Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.

51 - 200 employees

☁️ SaaS

💰 $30M Series B on 2022-11

📋 Description

• Join Lodgify's Customer Success talent pool to be considered for future Customer Success roles. • Customer Support: Provide top-tier support via phone, email, and chat; resolve issues quickly; document bugs and share feedback across teams. • Connectivity Specialist: Provide expert guidance on connection types; troubleshoot complex integration issues; support via chat, email, and calls. • Customer Onboarding Specialist: Take ownership of new customers; assist with account setup; provide hands-on training; drive product adoption and identify upsell opportunities. • Payments Collection Specialist: Manage customer retention; handle billing and collections; resolve payment issues; negotiate to retain customers and ensure smooth account upgrades. • Collaborate with cross-functional teams to ensure clients succeed with Lodgify’s platform.

🎯 Requirements

• All applications and CVs must be submitted in English. • Passionate, proactive individuals to join the Customer Success team. • Strengths in helping customers troubleshoot issues, guiding them to adopt new features, and ensuring smooth integrations and payment processes. • Open to multiple Customer Success roles: Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.

🏖️ Benefits

• The freedom to work from home any day that works for you. • Enjoy 25 working days of paid vacation and Jornada Intensiva in August. • Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too). • Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime! • Flexible Remuneration options for your transportation needs. • Home-office setup allowance. • Free Spanish classes. • Referral program that offers paid compensation. • Daily office breakfast buffet and monthly events like football tournaments, wine tastings, hikes, kayaking and more! • Offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities. • Benefits offered may differ based on the type of contract that is issued