Associate System Administrator

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September 30

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Logicalis GmbH

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Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.

201 - 500 employees

📋 Description

• Supports customers’ server and network environments as a member of Logicalis’ 24x7x365 operations team. • Responsible for support of detections, incidents, and requested item tickets for devices and resources monitored by Logicalis Managed Services, including Windows / Unix / Linux servers, IBMi devices, network devices, and applications. • Respond to and solve customer issues utilizing technology tools, procedures, and training. • Utilizes Service Now ticketing system for detailed documentation of detection, incident troubleshooting, and service request fulfillment. • Escalates issues in accordance with escalation procedures and communicates frequently with customers, hardware/software vendors, and other support level tiers within Logicalis. • May create technical and process documentation for troubleshooting purposes. • Understands and follows ITIL incident, problem, and change management processes for each customer. • Maintains current knowledge of core service offerings and Service Level Agreements (SLAs) and adheres to applicable laws and company policies.

🎯 Requirements

• Equivalent combination accepted. • Education: High School education or GED. • 1 year of experience in multiple technologies. • Troubleshooting and/or configuration experience with IT Service Desk functions, including Windows Operating Systems and Microsoft Office products. • Server/PC operating system support: Windows Desktop, Server OS, VPN connectivity, backup solutions, networking knowledge. • Windows Server administration: 2012, 2016, 2019. • Microsoft Azure Fundamentals (AZ-900). • Network technologies: Cisco, switch/route, IPT, UCCX. • Microsoft 365 Administration. • Experience working in an ITIL-based incident tracking system (Service-Now). • Basic understanding of network and server monitoring tools and technologies. • Relevant certifications: CompTIA A+, CompTIA Network+, AZ-900, CCNA. • Strong troubleshooting and initiative skills; client service focus; excellent interpersonal, verbal, written, and technical/business communication skills; detail-oriented; ability to multitask and prioritize to meet critical SLA deadlines.