Head of Infrastructure, Security

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Longbow Advantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💰 Venture Round on 2021-02

Supply Chain

Longbow Advantage is a company specializing in supply chain consulting and warehouse management solutions. They offer an end-to-end approach to warehousing strategy, integrating technology and expert consultations to enhance supply chain operations. Longbow's services include Supply Chain Consulting, Warehouse Visibility, Labour Management Systems, Global Inventory Management, and 3PL Solutions, all centered around their Rebus Platform. The company's solutions deliver real-time data visibility, labor productivity insights, and efficient inventory management, supported by their advanced analytics capabilities. Longbow is dedicated to providing customized, effective strategies that meet the unique needs of its clients, with a strong emphasis on technology integration and innovative problem-solving to improve operational efficiency in the supply chain industry.

📋 Description

• End-to-end ownership of our cloud infrastructure on GCP, architecture, reliability, cost, scalability, and operational excellence • The full cloud-native application environment; containerized and serverless workloads, cloud networking, and the large-scale, multi-tenant data layer (many terabytes of customer data on MongoDB Atlas), including the architecture, performance, and scaling decisions across all of it • Deployment, release, and maintenance processes, with a focus on uptime and minimizing customer-facing disruption, recognizing that a platform outage during an active warehouse shift is a customer event, not just a ticket • Leadership of our senior SRE, providing direction and architectural vision to move the platform forward • Our overall security program, policy, posture, tooling, and incident response, across both businesses • Achieving and maintaining SOC 2 Type II (and evaluating ISO 27001 as the customer base demands), including driving the program, evidence, and audit relationships • Customer-facing security: questionnaires, audits, and trust conversations with security-conscious enterprise buyers • Data protection obligations as a data processor, including PII handling and relevant privacy regimes (e.g. GDPR, CCPA) • Managing security vendor relationships (MDR/EDR, SIEM, endpoint protection, penetration testing) • Oversight of the internal IT function, corporate network, on-prem and cloud infrastructure, identity, endpoint management, help desk, and vendor relationships • Light-touch oversight of a small, hosted WMS environment on GCP, including its reliability and availability commitments • Mentorship and development of an established IT team, including an IT Manager and IT Administrators who handle the day-to-day

🎯 Requirements

• Significant experience owning production cloud infrastructure at scale, ideally on GCP, in a SaaS context • Demonstrated ownership of a security program at a company handling sensitive customer data, including direct experience driving SOC 2 Type II (or equivalent) to completion • Strong grasp of operating large, multi-tenant database environments — MongoDB experience is a significant advantage given our stack • The credibility to lead technical conversations with enterprise customers' security teams • Experience leading and developing technical staff, including senior individual contributors, and providing direction to an established IT team • Sound judgment on the reliability/velocity/cost trade-offs that define infrastructure decisions at a growing company

🏖️ Benefits

• Competitive Salary • 4-weeks of paid vacation • 6 paid sick days, 2 paid personal days per year • Excellent health and dental benefits, eligible as of your first day! • Group RRSP/401k Matching • Work from Home