Head of Forward Deployed Engineering

Job not on LinkedIn

July 9

Apply Now

Receive Emails with Similar Jobs

Lorikeet

WebsiteLinkedInAll Job Openings

AI • B2B • Customer Support

Lorikeet is an AI support agent that enhances customer service interactions by seamlessly integrating with a company's existing systems and workflows. It specializes in handling both simple and complex customer queries, allowing it to follow established standard operating procedures (SOPs) just like a human agent. This results in improved response times and customer satisfaction. Lorikeet's technology is designed to provide human-level conversation quality, meeting the demands of varying customer interactions without sacrificing effectiveness.

11 - 50 employees

Founded 2023

🤝 B2B

📋 Description

• Lorikeet is the most powerful customer support AI for complex businesses like fintechs, healthtechs, marketplaces, and delivery services. • We’re doing this by building ground up from the premise that most support responses should be automated. • To deliver this combination of powerful AI systems and well-designed tooling... • We are growing fast, have paying customers, real revenue, an exciting roadmap and a strong sales pipeline. • Our global customers include: • One of the largest NFT marketplaces by trading volume. • As the Head of Forward Deployed Engineering at Lorikeet, you'll be in charge of the bridge between Lorikeet's technology and our clients' success. • You’ll manage the team that serves as our customers’ AI experts, integration experts, and problem-solvers. • The ideal candidate has a technical background, maybe as a former engineer, and then learned the business. • You have experience scaling solutions engineering or other similar customer-facing technical teams.

🎯 Requirements

• Previously brought a technical foundation into client-facing roles, evolving from individual contributor to team lead within high-growth, cross-functional environments • Managed and developed Solutions Engineering teams responsible for implementation, integration, and post-sales technical support across a range of enterprise and startup clients • Have previous experience leading daily team operations including project oversight, prioritization, unblocker support, and performance coaching • Served as the connective tissue between Product, Engineering, and Customer teams, ensuring consistent feedback loops and roadmap alignment • Hired and onboarded technical talent with both traditional (CS/Eng) and nontraditional (no-code, data, operations) backgrounds • Coached team members to grow in client communication, technical depth, and problem-solving autonomy • Built and refined internal processes for implementation timelines, stakeholder management, and scaling high-touch support in a startup context • Have previous experience operating in a data-driven manner; setting, tracking, and reporting progress against key business metrics • Have actively explored and deployed AI tools to enhance team workflows, solution delivery, and internal enablement

🏖️ Benefits

• Warm, mature, flexible culture. • High pay, high expectations, high performance. • On the technical cutting edge. • No nonsense recruitment process.