Branch Support Specialist – Retail Mortgage Lending

Job not on LinkedIn

October 1

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Lower

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Finance • Real Estate • Banking

Lower is a top mortgage lending company offering a range of home financing solutions. Their services include helping customers buy homes, refinance existing mortgages, access home equity through HELOCs and cash-out refinancing, and offering various loan types such as conventional loans, adjustable-rate mortgages, VA loans, FHA loans, and jumbo loans. Lower prides itself on a seamless, hassle-free application process, offering expert guidance, competitive rates, and exceptional customer service. They highlight their "Free Refi for Life" offer, ensuring clients can refinance without lending fees once they have initially bought or refinanced with Lower. Known for their customer-centric approach, they have received over 30,000 five-star reviews across multiple platforms.

201 - 500 employees

Founded 2018

💸 Finance

🏠 Real Estate

🏦 Banking

💰 $100M Series A on 2021-06

📋 Description

• Act as the primary support contact for branch managers and originators regarding daily sales needs. • Monitor branch onboarding, ensuring new hires have a smooth transition into the Lower platform. • Facilitate communication between branches and corporate teams (operations, compliance, marketing, recruiting, etc.). • Troubleshoot issues and escalate as needed to ensure timely resolutions for branch and originator needs. • Support sales growth initiatives by ensuring originators have access to resources, marketing tools, and updated product knowledge. • Provide input to leadership on branch challenges, opportunities, and best practices. • Maintain compliance awareness and reinforce company policies, ensuring consistent adherence across branches.

🎯 Requirements

• Minimum 2 years mortgage banking experience required. • Preferably 2 years of origination experience with demonstrated knowledge of loan products and sales cycles. • Strong familiarity with Encompass Loan Origination Software (minimum 1 year experience preferred). • Excellent written and verbal communication skills; ability to explain processes and resolve issues effectively. • Proven ability to support multiple stakeholders in a fast-paced, sales-driven environment. • Strong organizational skills with attention to detail and follow-through. • Team-oriented, positive attitude with a passion for helping others succeed. • Experience working directly with mortgage originators and branch managers. (Preferred) • Familiarity with sales reporting tools and pipeline management. (Preferred)

🏖️ Benefits

• Competitive compensation plan • Extended benefit offerings including: Medical/dental/vision • Paid holidays • Paid time off • Parental leave • Life insurance • Short- and long-term disability • 401K with company match • Discount on home mortgage refinances or purchase