Quality Assurance Compliance Officer

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November 20

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Loyal

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Healthcare Insurance • Artificial Intelligence • SaaS

Loyal is a comprehensive digital healthcare platform that integrates various touchpoints for patients and providers. Their solutions include data management, digital engagement, CRM campaigns, self-scheduling, and conversational AI, which are designed to optimize healthcare operations, improve patient engagement, and enhance care search and scheduling. Loyal focuses on making healthcare seamless by unifying provider and location data, managing reputation and directory listings, and offering robust machine learning and natural language processing capabilities to improve healthcare outcomes. The platform facilitates improved communication and retention through omni-channel engagement and feedback analysis, serving prominent healthcare organizations to streamline operations and drive better patient experiences.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Maintain, monitor, and continuously improve the company’s eQMS in alignment with GxP (GCP, GLP, GMP) and ISO quality principles. • Ensure eQMS documentation (e.g., SOPs, forms, work instructions, policies) is current, compliant, and effectively implemented across departments. • Oversee document control processes, including drafting, reviewing, approving, and archiving quality documents. • Lead periodic reviews and revisions of quality documents to ensure ongoing compliance and operational relevance. • Identify gaps or new operational areas requiring formalized procedures; determine when new SOPs or updates are needed. • Author, review, and approve SOPs in collaboration with functional area leaders. • Ensure SOPs are clear, practical, and aligned with applicable regulations and internal best practices. • Manage the SOP lifecycle, including version control, obsolescence, and communication of updates. • Administer the company’s training management system, ensuring all staff receive and complete required training on time. • Develop and implement training programs for onboarding, GxP, SOPs, and compliance topics. • Track and report training completion metrics and maintain accurate training records. • Collaborate with department heads to identify training needs and continuous improvement opportunities. • Support internal and external audits by ensuring readiness and compliance across documentation and processes. • Coordinate corrective and preventive actions (CAPA) and ensure timely follow-up and closure. • Monitor quality metrics and generate compliance reports for management review. • Promote a culture of quality, integrity, and continuous improvement across the organization.

🎯 Requirements

• Bachelor’s degree in STEM or related field or equivalent work experience. • Minimum 5-10+ years of experience in quality assurance, compliance, or document control (animal health strongly preferred). • Strong working knowledge of QMS principles, GxP requirements (especially GCP/GLP and GMP), and relevant regulatory standards (FDA, EMA, ISO 9001, VICH). Willing to familiarize yourself with regulatory practices in which you may not have experience. • Experience with electronic Quality Management Systems (eQMS) and learning management systems (LMS). • Track record of success and a broad understanding of current QA practices as they apply to animal health and quality assurance. • In-depth knowledge of FDA-CVM and other international clinical research regulations. • Proven experience in managing audits, inspections, and CAPA systems. • Exceptional writing, organizational, and communication skills. • Proven ability to manage multiple projects and deadlines in a regulated environment. • Ability to influence cross-functional teams and drive a culture of quality and compliance.

🏖️ Benefits

• Full-coverage health insurance — medical, dental and vision — for you and your dependents • $1,000 home office equipment stipend • $1,200/year learning budget for books, courses, etc. • $250/month wellness budget for gym, cleaners, spa, food, etc. • All 3-day weekends are turned into 4-day weekends 🎉 • Unlimited vacation and paid holidays • Paw-ternity leave — adopt a dog and get a day off with your new family member 🐶 • Competitive salary • Company equity options grant for new hires