Customer Implementation Engineer – Watershed

Job not on LinkedIn

🕒 July 16

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Learning Technologies Group plc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2013

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Learning Technologies Group plc (LTG) is a market leader in the fast-growing workplace digital learning and talent management market. LTG offers large organisations a new approach to learning and talent in a business world driven by digital transformation. The company is uniquely positioned to capture growth opportunities in a substantial addressable market, providing solutions for recruitment, motivation, and retention of talent across global companies and government sectors.

📋 Description

• Build connections between Watershed and client systems, and configure Watershed to meet each client's goals. • Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed. • Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data. • Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems. • Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes. • Automate repetitive technical workflows to improve efficiency for both clients and the team. • Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work. • Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships. • Train clients on how to use Watershed effectively. Familiarity with corporate learning ecosystems is a huge plus — but not a requirement.

🎯 Requirements

• 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools. • 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools. • Demonstrated ability to build and maintain data pipelines and system integrations. • Ability to understand client challenges and translate them into actionable technical solutions. • Experience with learning data, xAPI, SCORM, and JSON are a plus. • Excellent communication, documentation, problem-solving, and analytical skills. • A strong sense of ownership, responsibility, and initiative. • Flexibility to balance multiple assignments in a fast-paced environment. • The ability to work independently, yet function as an integral part of a team. • Proficiency in SQL and MySQL database. • Experience with Python and Java development. • Familiarity with Jenkins and CI/CD automation.

🏖️ Benefits

• Remote work options